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BBB Accredited Business since
Phone: (970) 461-2424 Fax: (970) 635-0025 3466 E County Road 20C Unit 618, Loveland, CO 80537 View Additional Email Addresses View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that DM RV Repair-Mobile Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for DM RV Repair-Mobile Service Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMs. Marianne Portteus, Owner Mr. Don Portteus, Owner
RV Repair Shops General Contractors Home Improvements Remodelers
Service AreaWeld and Larimer counties including Loveland, Denver, Estes Park, Sterling, Glendoe, and Wyoming.
Industry TipsHiring a Contractor Watch Out for These Red Flags
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
3466 E County Road 20C Unit 618
Loveland, CO 80537 (970) 461-2424 Directions
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Additional Web Addresses
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I took my camper in to have the thermocouple replaced on the refrigerator because it will not stay lit. DM RV Repair told me that they plugged my refrigerator in and it would not get cold, so I would need a new refrigerator. I told them that the refrigerator had always worked and that I was only wanting the thermocouple replaced. They told me that the refrigerator was not working and that the couldn't fix it, and then presented me with a bill for $180.00 for 1.5 hours of time spent plugging it in. I paid the bill very reluctantly and then went home with the camper. The first thing I noticed when I got home was that the circuit breaker to the refrigerator had been tripped. I reset the circuit breaker and then I plugged in the camper and turned on the refrigerator. I turned down the thermostat to the coldest setting and within one hour it was down to 30 degrees. The next morning I checked and the refrigerator was at 15 degrees.So I then called DM RV Repair and told them that I either wanted my money back, or preferably I would like to have a new thermocouple installed as I had originally requested. Their service manager told me he would try to find a thermocouple for my camper and he would call me back. This was on Tuesday, August 6, 2013. 9 days later on August 15 I had still not heard back from DM RV and I decided to call. The office personnel told me that the service manager was busy under a motor home and would call me back as soon as he could.Again I never heard back from DM RV, and unless I call them I speculate that I never will. At this point I want my money back. They charged me $180.00 to do absolutely nothing, and they have no intention of making it right, refunding my money or replacing my refrigerator thermocouple as I had originally requested.
Desired Settlement: I would either like to have my money back, or just replace the thermocouple as I had originally asked.
*** ******** of DM RV Repair has been in contact with the customer this week. We are working on a solution with him. I will complete this report when the issue is resolved.
DM RV Repair