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DM RV Repair-Mobile Service Inc

Phone: (970) 461-2424 Fax: (970) 635-0025 3466 E County Road 20c Unit B18, Loveland, CO 80537 View Additional Email Addresses http://www.rvmobilerepair.com View Additional Web Addresses

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Description

This business services all makes, years and models of RVs along with authorized warranty work for most all RV Manufactures. They also handle new installs or repairs on all awning makes and models, furnaces and water heaters, single and multi axle trailer brakes and any other accessory for your RV. They repair plumbing or electrical problems including hydraulic leveling systems and slide-out rooms. They also repair roof leaks, replace RV Rubber roofs or any other aspect of repairs.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that DM RV Repair-Mobile Service Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

This business was also accredited from 2000 to 2011.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for DM RV Repair-Mobile Service Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on DM RV Repair-Mobile Service Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: September 26, 2000 Business started: 11/01/1999 Business started locally: 11/01/1999 Business incorporated: 07/17/2007 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Corporation

Business Management
Ms. Marianne Portteus, Owner Mr. Don Portteus, Owner
Contact Information
Principal: Ms. Marianne Portteus, Owner
Business Category

RV Repair Shops General Contractors Home Improvements Remodelers

Service Area
Weld and Larimer counties including Loveland, Denver, Estes Park, Sterling, Glendoe, and Wyoming.
Industry Tips
Hiring a Contractor

Customer Review Rating plus BBB Rating Summary

DM RV Repair-Mobile Service Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 3466 E County Road 20c Unit B18

    Loveland, CO 80537 (970) 461-2424

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Email Addresses

  • - eQuote
  • - Communication/Mass Email
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Complaint Detail(s)

9/13/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I took my camper in to have the thermocouple replaced on the refrigerator because it will not stay lit. DM RV Repair told me that they plugged my refrigerator in and it would not get cold, so I would need a new refrigerator. I told them that the refrigerator had always worked and that I was only wanting the thermocouple replaced. They told me that the refrigerator was not working and that the couldn't fix it, and then presented me with a bill for $180.00 for 1.5 hours of time spent plugging it in. I paid the bill very reluctantly and then went home with the camper. The first thing I noticed when I got home was that the circuit breaker to the refrigerator had been tripped. I reset the circuit breaker and then I plugged in the camper and turned on the refrigerator. I turned down the thermostat to the coldest setting and within one hour it was down to 30 degrees. The next morning I checked and the refrigerator was at 15 degrees.So I then called DM RV Repair and told them that I either wanted my money back, or preferably I would like to have a new thermocouple installed as I had originally requested. Their service manager told me he would try to find a thermocouple for my camper and he would call me back. This was on Tuesday, August 6, 2013. 9 days later on August 15 I had still not heard back from DM RV and I decided to call. The office personnel told me that the service manager was busy under a motor home and would call me back as soon as he could.Again I never heard back from DM RV, and unless I call them I speculate that I never will. At this point I want my money back. They charged me $180.00 to do absolutely nothing, and they have no intention of making it right, refunding my money or replacing my refrigerator thermocouple as I had originally requested.

Desired Settlement: I would either like to have my money back, or just replace the thermocouple as I had originally asked.

Business Response:

*** ********  of DM RV Repair has been in contact with the customer this week.  We are working on a solution with him.  I will complete this report when the issue is resolved.

******** ********

DM RV Repair