This business is not BBB accredited.
Phone: (307) 638-1313 Fax: (307) 638-1414 5917 Sunset Dr, Cheyenne, WY 82009
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Frontier Properties LLC include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Frontier Properties LLC include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Real Estate Commission- Wyoming
2020 Carey Ave., STE 702, Cheyenne WY 82002
Phone Number: (307) 777-7141
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Donna Greene, Broker/Owner
Real Estate Services Real Estate Property Management
Industry TipsTips for Finding Property Management Companies
THIS LOCATION IS NOT BBB ACCREDITED
5917 Sunset Dr
Cheyenne, WY 82009 (307) 638-1313 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have a few problems. The whole time I lived at their property, I was trying to get to come and fix my leaking ceiling. I lived there for at least two years. They never fixed it. The ceiling in my upstairs bathroom had to be wiped with bleach constantly because of mold. Their property manager waved some late fees as a courtesy to help me out. He no longer works for them so they are trying to make me pay for them for the past nine months, which is obsurd. He spoke on behalf of the company. They still havnt provided me with an itemized statement for where my deposit went. I also have pictures of the place
Desired Settlement: I would like for them to accept my offer of $1200, which is me being generous about this. Anything other than this will lead to court and me suing them.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I have repeatedly contacted Frontier Properties concerning repairs that need to be made to the home that we are renting through them with not one repair being made since March of this year. Our children are freezing in their bedrooms because our heating has not functioned properly since we moved in, our ceiling leaks in 3 places in the living room. There are leaks in the tub and toilet in the master bath. These issues have been reported repeatedly to Frontier Properties with nothing being repaired.
Desired Settlement: I would like all of the repairs to be completed properly so that my children stop getting sick from being so cold and can sleep in their bedrooms. I do not want to pay rent until these repairs have been made.
Jan. 1, 2014
Business Response: I have attached our ledger to show how much rent is owed by the tenants, ******. I have also attached a copy of all the repairs that were completed prior to them moving in. We were never told of any problems until they got behind in the rent and we took care of everything. It is really hard to fix something when we don't know about it. They have also let their utility bill revert to the owner so they owe for that also. I am sorry they are having problems paying their rent but the owner has given them plenty of time to catch up and he is wanting to evict them ASAP.