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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business handles real estate sales and property management.
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A BBB Accredited Business since
BBB has determined that Frontier Properties LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Frontier Properties LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Real Estate Commission- Wyoming
2020 Carey Ave., STE 702, Cheyenne WY 82002
Phone Number: (307) 777-7141
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Donna Greene, Broker/Owner
Real Estate Companies Real Estate Property Management Companies
5917 Sunset Dr
Cheyenne, WY 82009 (307) 638-1313 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My husband and I have repeatedly contacted Frontier Properties concerning repairs that need to be made to the home that we are renting through them with not one repair being made since March of this year. Our children are freezing in their bedrooms because our heating has not functioned properly since we moved in, our ceiling leaks in 3 places in the living room. There are leaks in the tub and toilet in the master bath. These issues have been reported repeatedly to Frontier Properties with nothing being repaired.
Desired Settlement: I would like all of the repairs to be completed properly so that my children stop getting sick from being so cold and can sleep in their bedrooms. I do not want to pay rent until these repairs have been made.
Jan. 1, 2014
Business Response: I have attached our ledger to show how much rent is owed by the tenants, ******. I have also attached a copy of all the repairs that were completed prior to them moving in. We were never told of any problems until they got behind in the rent and we took care of everything. It is really hard to fix something when we don't know about it. They have also let their utility bill revert to the owner so they owe for that also. I am sorry they are having problems paying their rent but the owner has given them plenty of time to catch up and he is wanting to evict them ASAP.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved