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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that HomeVestors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HomeVestors include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Kirk Johanson, Owner
Real Estate Investors Real Estate Real Estate Advisors Resident Buyers
Alternate Business NamesWe Buy Ugly Houses
3307 S College 200-20
Fort Collins, CO 80525 (970) 988-4099 (800) 442-8937 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Additional Phone Numbers
- (800) 442-8937(Phone)
- (970) 225-0380(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Mr ****** is 4 months in arrears on the contract he signed with me in December of 2010. He keeps trying to get me to settle for 50% of what he owes. In December of 2010 I had to sell my grandparents house in Greeley Colorado. I did a quick sale to ****** ******, *** ********, LLC, ********************************. We signed a contract for $10,000, payable at the rate of $300 per month until October of 2013. Mr. ****** has quit paying on that contract and is in arrears for the months of May, June, July and August. He recently sent a check for $300 for September wirh an offer to settle for $2500. That is NOT what we agreed on and I just want the $4600 he still owes. I just gave you 300, plus I have another 1200 check here. How about I write another $1,000 check (2500 total) and we call it good? Otherwise I will just continue to write the monthly amounts. Thanks, ****** *********** *******************. Suite XXX-XX Ft. Collins, CO XXXXX Office XXX-XXX-XXXX Cell XXX-XXX-XXXX Fax XXX-XXX-XXXX -------------------------------------------------------------------------------- From: "*****@gmail.com" <*****@comcast.net> To: "****** ******" <*****@comcast.net> Sent: Tuesday, September 11, XXXX X:46:59 AM Subject: Re: 824 Third Street Greeley Thanks for letting me know that. I was concerned that something bad had happened. Yes, a lump settlement would be good. That way neither one of us would have to worry about this matter. According to my records, that sum would be $4600. Is that what you are showing as well? Let me know when I can expect that in the mail. Thanks ****** *****@comcast.net wrote: that check is still sitting on my desk, sorry to alarm you. I just didn't have the funds at the time for it to clear. you you be interested in a lump sum settlement? *********** *******************. Suite XXX-XX Ft. Collins, CO XXXXX Office XXX-XXX-XXXX Cell XXX-XXX-XXXX Fax XXX-XXX-XXXX -------------------------------------------------------------------------------- From: "super a" <*****@comcast.net> To: "****** ******" <*****@comcast.net> Cc: "Carrie Belving" <*****@comcast.net> Sent: Tuesday, September 11, XXXX X:17:34 AM Subject: Re: 824 Third Street Greeley ******- I just wanted to let you know that I recieved check # 1713 for $300 in yesterday's mail. Thanks. However a check sent out on 8/22/12 #1709 for $1200 HAS NOT been recieved by me. You may want to check with your bank to see if it has cleared. I have NOT "cashed" any of the checks sent by KMJ ********, they are always deposited in my savings account. I suspect that this check has fallen into the wrong hands. I just wanted to let you know. Please let me know what you find out. Regarding this matter because if someone has cashed that check, we are both victims of FRAUD and THEFT. If it turns up in the mail I will let you know. Thanks ****** ****** 1847 East 16th Street Loveland, CO XXXXX -------------------------------------------------------------------------------- From: "super a" <*****@comcast.net> To: "****** ******" <*****@comcast.net> Cc: "Carrie Belving" <*****@comcast.net> Sent: Friday, September 7, XXXX X:40:47 AM Subject: Re: 824 Third Street Greeley ******- As of September 6, 2012, I have not recieved any payments for May, June, July, August or September. According to my records, the balance due through October of next year is 4900. If you are able to do an early pay off, It would be greatly appreciated. Thanks ****** ****** 1847 East 16th Street Loveland, CO XXXXX -------------------------------------------------------------------------------- From: "****** ******" <*****@comcast.net> To: "super a" <*****@comcast.net> Cc: "Carrie Belving" <*****@comcast.net> Sent: Monday, August 13, 2012 1:16:14 PM Subject: Re: 824 Third Street Greeley ******, sorry, there was a slip up in our payment schedule. We moved offices, and I am not sure what happened. We will remit payment asap. Thanks, ****** HomeVestor
Desired Settlement: Full payment of the contract we have. A total of $4600. As of 9/21/12.
Business Response: Business Response /* (1000, 5, 2012/10/05) */ I have spoken with ****** ****** and we have resolved the issue in question. The issue was a clerical mistake, and we fell behind inadvertently. We are back on track with our payment schedule.