This business is not BBB accredited.
Phone: (970) 646-2351 413 Railroad Ave, Loveland, CO 80537 View Additional Email Addresses
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Stoneforest Real Estate Services provides Property Management and Real Estate Services for Northern Colorado including Loveland, Greeley & Fort Collins. From Rental Properties to Homeowners Associations to helping you buy or sell your home we provide customized solutions to ensure you are happy with your experience.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for StoneForest Real Estate Services LLC include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
Phone Number: (303) 894-2166
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. John Sokoll, Owner Mr. Brad Sawatzky, Managing Broker
Property Management Real Estate Renters Rental Listing Services Real Estate Services Investment Management Investment Seminars Association Management Condos Real Estate Real Estate Agents Real Estate - Short Sale Real Estate - Rent to Own Real Estate Advisors
Service AreaLarimer, Weld and Boulder counties inclduing Fort Collins, Windsor, Greeley, Loveland, Johnstown, Milliken, Berthoud, Longmont.
Products & Services
property management, association managers, real estate, short sales, rent-to-own, leasing, condos, homes, HOA
Industry TipsTips for Finding Property Management Companies
THIS LOCATION IS NOT BBB ACCREDITED
413 Railroad Ave
Loveland, CO 80537 (970) 646-2351 Directions
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Additional Email Addresses
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Stone Forest Property Management is a property management company is careless and negligent and has caused tens of thousands of dollars of damage to my home. **** ****** is the owner as reported by the Colorado Department of Regulatory Agencies. The unit where I live is a condominium, which ***** the Property Management Company (PMC) was hired by the Home Owners Association (HOA) to manage the various upkeep and maintenance activities at the condominium complex. I only recently purchased this ***** so I was not involved in decision. Each owner at each condominium pays Stone Forest LLC a fee (about $155 each month, x20 units). I work primarily from home, and as a network engineer for a very large software development company, I keep a lot of computer equipment in the second bedroom of my apartment; servers, routers, swithces, firewalls, etc - a full test lab network. Last weekend I went camping and we got rained out, there were minor but consistent thunderstorms so we headed home. Upon returning home on Sunday night I discovered the corner of the office ceiling was wet and dripping water directly onto a **** *** server with redundant *** **** in it! This is a very expensive piece of equipment and theserver was beginning to show signs of water damage already (high cooler utilization, drive errors and thrashing). Beneath that was a ***** **** (****-series router with dual *** cards), and that was flashing alarms. I hung up a tarp in order to funnel the dripping ceiling into a bucket and to protect the rest of the hardware in the room as well as possible and checked the weather forecast. It was forecast, acording to the **** website, at that time, to rain very heavily Tuesday and Wednesday. The HOA is responsible for the roof of the ***** complex. I can only make repairs to or inside the walls. Being very concerned, and having limited time before the weather got worse, I called Stone Forest LLC immediately when they opened on Monday morning. I reported the issue to them and they said they would get someone up onto the roof to repair the leak immediately. I went to work that day, having some meetings which required me to be in my office that morning. The rain continued to worsen and I went home when possible to empty buckets but it was a losing battle - water was overflowing into the carpet and spreading across the floor through the carpet pads. I called Stone Forest again and this time I got through to **** ******. He reported that all roofers were too busy and would not go onto the roof in the rain. I suggested they wrap the area of the roof with tarps temporarily in order to mitigate the damage. They had the entire day Monday to repair or halt the quickly worsening damage. Tuesday and Wednesday it rained very hard, several inches at least, and by Thursday I had given up on Stone Forest completely. I contacted the HOA's ********* first, and was made aware that **** ****** had not even made the most basic effort to reach out to their ********* company. I filed a claim with them. I called my ********* agent and opened a claim with my home owners *********. Wednesday, water and fire damage mitigation and cleanup companies were called. I declined to use the company the HOA hired - I talked to them and suspect that they were more interested in saving Mr. ****** money than in fixing the problem. By this point, water is dripping into my livingroom, directly under the office space. The ceiling in the living room was sagging badly, and more computer equipment was failing in chain reaction. Mr. ****** rudely hung up the phone on me when I told him I would be using a different cleanup company than his buddies. At this point, I have around fifteen thousand dollars in damage to personal items and equipment in my home, and the ceilings in my living room and office have been removed. My furniture is wrapped in plastic on the deck. My wife and I are moving into a hotel, on my own dime at this point, while the constructions crews try to fix the damage. Looks like a couple weeks to go. My home owners ********* has initiated a subrogation suit against Mr. ****** and ******** ****** *********. Don't use these guys for property management. They are more interested in their bottom line than their customers. I will do what I can at the next HOA board meeting to fire these guys and fine someone else to maintain the property.
Desired Settlement: I will be working with the HOA and a number of lawyers to terminate any contract with this PMC and will be seeking to be made whole via legal and ********* channels. In the mean time I will not be paying any HOA dues to Stone Forest.