This business is not BBB accredited.
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Faith Property Management include:
- Failure to respond to 1 complaint(s) filed against business
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Licensing, Bonding or Registration
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Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
300 Boardwalk Dr Unit 6B
Fort Collins, CO 80525 (970) 377-1626 Directions
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Additional Phone Numbers
- (970) 377-1626(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I lived in a neighborhood managed by Faith Property Management for over 16 years, and always paid my dues on time. When we were ready to sell our home (a very stressful time already), I was surprised to see a $300 fee assessed for "transferring" and wanted more information on what constituted this fee and if there was any flexibility in negotiating the costs for services received (which seemed minimal). I phoned several times to to get in touch with the company to ask some questions about the closing fee. I had already on my own provided copies of the HOA agreements and policies to the buyer and was doing my best to control costs as we are on a tight budget. The first person I spoke with seemed very defensive and unwilling to help me. She was borderline verbally abusive to me and I received VERY poor customer care. I asked to speak to the owner and left a message for her. I called and left messages at least 2 other separate times and never received a call back to talk about my questions/ concerns. Though we no longer live in the neighborhood, we still have many friends who do, and are active members in the Fort Collins community. We feel as HOA members for 16 years deserve the opportunity to discuss and negotiate a charge that we did not understand.
Desired Settlement: We would like to have the questionable "transfer fee" to be refunded to us in full. Without any explanation of what the $300 was for, I can only imagine that it was to type the name of the new owner into the computer system to assess future HOA fees to her name instead of ours. (Hardly justifiable for about 5-10 minutes of work at the most). This would help restore "Faith" in your services and treatment of your customer base.
Dear Ms. *******,
I appreciate the apology in response to the customer service I received. I still am confused as why it took a complaint to the BBB to get the information I asked for about the transfer fee.
In light of this new information about what time/ work was involved in the transfer, I still believe the charge of $300 is excessive considering we sold without realtors, I provided copies of the HOA agreements myself, and there were no mortgage lenders involved. This would leave the $300 fee for a 'welcome packet' for the new owner and information for the title company. I'm guessing that could have taken no more than an hour of time and a few dollars for paper/ copies / postage for the packet. Even with company overhead, this seems like an extreme fee which takes advantage of people who are in the process of leaving the HOA with seemingly little recourse or ability to have a conversation or negotiation about fee reduction.
Though I believe a full refund would be the best business practice offer to remedying the situation. I am willing to accept a partial refund to reflect actual costs of labor and materials involved in the transfer.
Re: ****** *******- Complaint #*******
I am rejecting this response because:
Though I appreciate your need and desire to make a profit as a business, I also am disappointed that you are unwilling to use a situation such as this as an opportunity to find a middle ground, win-win solution rather than using a contracted amount as a non-negotiable 'rule' even when my circumstances are unique. Though I may not have any 'legal' grounds for my complaint (it seems more of an ethical situation), I certainly am hoping that in the spirit of client satisfaction and ongoing customer support and service you would be willing to look at this as a chance to operate with integrity as to what the $300 is actually paying for, rather than a flat amount that is 'within the mean' of what other businesses charge.
Read Complaint Details
Complaint: This complaint is in regards to Faith Property Managements mismanagement of my account. Faith Property Management (FPM) collects the monthly HOA fees for the HOA that I reside in. (1)NO DUE PROCESS: (a)December 6, 2013 I received an invoice in the mail from BAS Receivable Management for collection of $600 in past due HOA fees.(b)FPM had not sent any written notification to me prior to turning my account over to the BAS collection agency. (c)On December 9, 2013 FPM office manager Mike refused to tell me what procedural policies FPM & my HOA had for debt collections after asking him numerous times.(2)DEPLORABLE ACCOUNTING PRACTICES: (a)On December 9, 2013 I was told by FPMs Jennifer Wheelock that my past due payments were for August, September, October & November. After she made an inquiry with the FPM accountant, Laura Madson, Ms. Wheelock said my payments were credited to another individuals account. They also said this other account was showing double payments. What puzzles me is FPM accountant didnt investigate further each time payments were entered and there was more than one payment each month.(b)Another issue for me was my August, September, October and November 2013 canceled checks were endorsed with "DEPOSIT ONLY" instead of their standard "_____ Owners Assoc." w/ the acct #. I still have no way of knowing if those 4 checks got deposited into the "_______ Owners Assoc." account.(3)REPEATED MISMANAGEMENT OF PAYMENTS: In June 2013 there was another accounting error. This time I received a past due statement from FPM showing I owed $400 plus $35 for late & administration fees. When I called FPM I was told by their accountant, Laura Mason that my checks were credited to the wrong account but she would fix it and send me a new statement showing I was paid in full. I did receive a corrected statement. But they obviously failed to correct their accounting procedures since it happened again. This is a bad way of doing business and sloppy accounting methods!
Desired Settlement: A letter from BAS Receivable Management clearing my name. Proof that BAS didn't forward this information on to all the Credit Bureaus & ruin my credit rating. A letter from Faith Property Mgmt clearing my name along with a statement showing I am paid in full w/ no late payments. PROOF that this hasn't impacted my credit score. Written copy of FPM & my HOA's collection policies/procedures. An explanation as to how they have fixed their acct. system w/ checks/balances so this won't happen again.
Customer Reviews Summary