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BBB Accredited Business since
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This business handles resort management including hotel operations, condo rentals, property management, HOA's and light construction.
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A BBB Accredited Business since
BBB has determined that Beaver Village meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Beaver Village include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Division of Real Estate-Colorado
1560 Broadway Ste 295, Denver CO 80202
Phone Number: (303) 894-2166
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mark Johnson, Manager Ms. Enrika *, Accounts Payable
Property Management Real Estate Rentals By Owners Vacation Rentals Property Maintenance Companies Condos Conference Centers Hotels
Service AreaGrand County and Lake County
Alternate Business NamesBeaver Village Lodge Management LLC
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Web Addresses
Additional Email Addresses
- - eQuote
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Date 1/3/13Subject: Issues and problems while staying at the Winter Park, Colorado **** Village Lodge.The following issues and problems were observed during our stay from 12/27/12 to 12/31/12 at the Winter Park, Colorado **** Village Lodge, Room 28. The **** Village Lodge accommodations and customer service were the worst that I have ever experienced in 40+ years vacationing at kinds of resorts throughout the world. Provided below are the issues and problems that need managements immediate attention. I would certainly NOT recommend this hotel to anyone.1.The room was dirty, trash under the beds, shower stall soap holder dirty.2.Electrical outlets in very bad shape.3.Hair dryer not working.4.Refrigerator not working. Reported it twice to front desk before it got fixed.5.Extremely noisy room from street traffic and people walking in the hallways at all hours of the night.6.Barking animals.7.Both hot tub temperatures not adequate, very cold. This was also noticed by other guests.8.Sauna not working and when inquired about the status, I was told it had not worked in 5 years.9.Extremely poor quality of meals. Often cold. No variety at breakfast and dinner. Same breakfast meal every day. Substandard breakfast and dinner buffets.10.Dining area very cold had to wear heavy clothing.11.First dinner meal on 12/27/12 was different than on the advertised menu (assorted pizzas, chicken bacon Alfredo, garlic bread, soup and salad). Instead it was hot dogs, wursts, and over cooked hamburgers. Buns were cold. Salad at dinner was the same every night, no variety. Had to ask for salad dressing. No mayonnaise.12.No lights in the hot tub room.13.Had to ask for towels for the hot tub area that were never delivered.14.Very limited sitting in the hot tub room, only one small bench.15.Trash in the room was not removed when cleaning.16.The coffee in the room was not replaced after first consumption, no sugar and no coffee mate.17.Dining room employees didnt understand English Product_Or_Service: Lodgiing and meals Account_Number: Reservation number 1
Desired Settlement: DesiredSettlementID: Refund Request the **** Village Lodge provide adequate compensation for the issues/problems encountered.
Business Response: Business Response /* (1000, 6, 2013/01/31) */ Consumer's Original Complaint : Date 1/3/13 Subject: Issues and problems while staying at the Winter Park, Colorado **** Village Lodge.The following issues and problems were observed during our stay from 12/27/12 to 12/31/12 at the Winter Park, Colorado **** Village Lodge, Room **. The **** Village Lodge accommodations and customer service were the worst that I have ever experienced in 40+ years vacationing at kinds of resorts throughout the world. Provided below are the issues and problems that need managements immediate attention. I would certainly NOT recommend this hotel to anyone. 1.The room was dirty, trash under the beds, shower stall soap holder dirty. a. Front desk not notified at time of check in or during his stay. We would have addressed the issue at the time. 2.Electrical outlets in very bad shape. a. The bathroom has a GFI outlet and the outlets in the room are up to code and not damaged in anyway. 3.Hair dryer not working. a. Front desk has replacement hair driers; we were not notified of the issue. Checked hair dryer when compliant letter came in, it works fine. 4.Refrigerator not working. Reported it twice to front desk before it got fixed. a. Maintenance addressed the issue in a timely manner, other issues were priority. 5.Extremely noisy room from street traffic and people walking in the hallways at all hours of the night. a. Hotel is on highway 40. The location we cannot change. Front desk did not get a noise compliant from the guest 6.Barking animals. a. We are a pet friendly hotel. Guest did notify the front desk and the guest with the dog was notified. 7.Both hot tub temperatures not adequate, very cold. This was also noticed by other guests. a. Hot tubs are checked daily and brought up to temp if needed. 8.Sauna not working and when inquired about the status, I was told it had not worked in 5 years. a. Agreed, sauna has not been working in a while. Unfortunately it was on our website which has been taken off after guest notified us about the post 9.Extremely poor quality of meals. Often cold. No variety at breakfast and dinner. Same breakfast meal every day. Substandard breakfast and dinner buffets. a. Breakfast is eggs, meat, potatoes, fruit and each day either pancakes, biscuits and gravy or French toast. b. Dinner is different every night 10.Dining area very cold had to wear heavy clothing. a. Dining hall does get a bit chilly, below zero temps at the time of the stay. We have the heat up as high as it would go. 11.First dinner meal on 12/27/12 was different than on the advertised menu (assorted pizzas, chicken bacon Alfredo, garlic bread, soup and salad). Instead it was hot dogs, wursts, and over cooked hamburgers. Buns were cold. Salad at dinner was the same every night, no variety. Had to ask for salad dressing. No mayonnaise. a. The meals do vary from time to time. We do not have mayonnaise because we did not have request for it or use it in our recipes. Basic salad is standard every night. Had no other complaints about the food. 12.No lights in the hot tub room. a. There are lights in the hot tub room. If they were not on the guest should have notified the front desk. 13.Had to ask for towels for the hot tub area that were never delivered. a. Towels were delivered to the basket where they are kept by the front desk. 14.Very limited sitting in the hot tub room, only one small bench. a. That is what we offer for sitting in the hot tub room. 15.Trash in the room was not removed when cleaning. a. Front desk was not notified, trash and towel are done daily. If missed, front desk would have addressed the issue. 16.The coffee in the room was not replaced after first consumption, no sugar and no coffee mate. a. Front desk was not notified. We do have replace coffee, decaf, creamer and sugars. 17.Dining room employees didnt understand English a. J1 students. All of the students speak and understand English Guest paid $120.00 per night for three people, which includes breakfast and dinner, at $40 per person per night. Product_Or_Service: Lodgiing and meals Account_Number: Reservation number 1