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BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This business offers janitorial services, construction cleaning, debris hauling, dump truck and moving services.
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A BBB Accredited Business since
BBB has determined that We'll Clean It Up meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for We'll Clean It Up include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Helen Fuller, Owner
Construction Clean Up Companies Janitor Service
Service AreaNorthern Wyoming
Alternate Business NamesFuller Enterprises Just Clowning Around
1211 Overdale Dr
Gillette, WY 82718 (307) 682-3394 (307) 689-0348 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (307) 689-0348(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I arranged a move for Ms. **** ******. She was moving from ******** to ********, ******* to start work for ******** **********. Her move was paid by the company, which is why I am involved. On July 24th, We'll Clean It Up provided unloading services for Ms. ******. The workers dropped an armoire on her car in the process. The owner immediately admitted fault. However it turns out that this moving company is not covered by their insurance for items that are physically moved. Odd given they are a moving company. The owner agreed to replace the armoire and repair Ms. ******'s car. The owner then refused to replace the armoire and made Ms. ****** settle for a local replacement. Ms. ****** agreed as she didn't want this to "drag out". The owner insisted that Ms. ******'s car be taken to a specific body shop to be repaired. Ms. ****** wanted to get several bids, however the owner refused and made her go to this specific body shop. After getting a bid to fix the car of $800, the owner told Ms. ****** to go ahead and get her car fixed. Ms. ****** went to get the car fixed, however when it came time to pick the car up the owner of We'll Clean It Up refused to pay and said she never agreed to pay. Ms. ****** had to pay the cost to get her car out of the shop. The owner however has paid for the replacement of the armoire with the local furniture shop - thus admitting responsibility.
Desired Settlement: We'll Clean It Up needs to reimburse Ms. ****** the $802.95 cost for the repair to her car. Ms. ****** may not have chosen to fix her car if she had not been promised that it would be paid, or perhaps she would have used a different body shop. I also find it ludicrous that a moving company is allowed to operate business without insurance that covers the replacement of damage caused by moving items. This seems VERY unethical, and like many consumers could be taken advantage of.
***** ***** ** **
**** ******** **
In response to the last complaint,