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BBB Accredited Business since

We'll Clean It Up

Phone: (307) 682-3394 Fax: (307) 685-3168 View Additional Phone Numbers 1211 Overdale Dr, Gillette, WY 82718 http://www.fullerenterpriseswy.com

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Description

This business offers janitorial services, construction cleaning, debris hauling, dump truck and moving services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that We'll Clean It Up meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for We'll Clean It Up include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on We'll Clean It Up
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: June 11, 2007 Business started: 01/01/1995 in WY
Type of Entity

Sole Proprietorship

Business Management
Ms. Helen Fuller, Owner
Contact Information
Principal: Ms. Helen Fuller, Owner
Business Category

Construction Clean Up Companies Janitor Service

Service Area
Northern Wyoming
Alternate Business Names
Fuller Enterprises Just Clowning Around

Additional Locations

  • 1211 Overdale Dr

    Gillette, WY 82718 (307) 682-3394 (307) 689-0348

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Types of Complaints Handled by BBB

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  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (307) 689-0348(Phone)
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Complaint Detail(s)

9/23/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I arranged a move for Ms. **** ******. She was moving from ******** to ********, ******* to start work for ******** **********. Her move was paid by the company, which is why I am involved. On July 24th, We'll Clean It Up provided unloading services for Ms. ******. The workers dropped an armoire on her car in the process. The owner immediately admitted fault. However it turns out that this moving company is not covered by their insurance for items that are physically moved. Odd given they are a moving company. The owner agreed to replace the armoire and repair Ms. ******'s car. The owner then refused to replace the armoire and made Ms. ****** settle for a local replacement. Ms. ****** agreed as she didn't want this to "drag out". The owner insisted that Ms. ******'s car be taken to a specific body shop to be repaired. Ms. ****** wanted to get several bids, however the owner refused and made her go to this specific body shop. After getting a bid to fix the car of $800, the owner told Ms. ****** to go ahead and get her car fixed. Ms. ****** went to get the car fixed, however when it came time to pick the car up the owner of We'll Clean It Up refused to pay and said she never agreed to pay. Ms. ****** had to pay the cost to get her car out of the shop. The owner however has paid for the replacement of the armoire with the local furniture shop - thus admitting responsibility.

Desired Settlement: We'll Clean It Up needs to reimburse Ms. ****** the $802.95 cost for the repair to her car. Ms. ****** may not have chosen to fix her car if she had not been promised that it would be paid, or perhaps she would have used a different body shop. I also find it ludicrous that a moving company is allowed to operate business without insurance that covers the replacement of damage caused by moving items. This seems VERY unethical, and like many consumers could be taken advantage of.

Business Response: ***** ***** ** **  **** ******** **      ********* **

8/14/2014

ATTN: ***** *****
          Vice Presidents Dispute Resolution and Operation

RE :************ *******        **** **** ***** ***       ******* ** *****

Ms. *****,
 The following has been done to address Ms. ******* complaints:
1) An insurance claim has been filed to pay for the repairs on ****** ******** car.
Originally, our insurance company estimated the repairs would be $ 200.00. Therefore, a claim was not filed at that time.  We will be sending a check for the repairs to ****** ****** so there will be no delay from the insurance company. 
Also, there was a misunderstanding between ****** and the receptionist. The receptionist was under the impression that ****** would be collecting an estimate for the repairs.  We had no idea she was going to proceed with the repairs without an estimate provided to us first. 
2) We have paid for the hutch in the amount $315.00. We have also agreed to deliver the hutch and dispose of the damaged one.  
I would also like to mention a couple of issues we have as well:
1) We do have insurance to cover all personal property that we handle. We have been in business for 20 years and have had insurance the entire time.
2) The incident occurred due to the fact the car was not unhooked from the ***** trailer. The crew asked ****** to have it this done.  She expressed that she did not know how to do it. As result, the furniture had to be lifted over the front of the car. This caused a hazardous situation for our crew.  Our insurance company is now considering whether there is a possible subrogation against ***** or Ms. ******. 
    We will be faxing a copy of our insurance to the BBB for your records.
           Thank you for your time,
            ****** *******
            Office Manager

 

Consumer Response: Complaint: ********

I am rejecting this response because:

1.  An estimate was obtained prior to taking the car in for repair at the businesses request.  At the businesses place of request, ********* Auto Body.  Permission to repair the car was obtained prior to taking the car in for repair.  When Ms. ****** went to pick the car up, it was at that time, ***** refused to pay for the car (per *****).   Friday August 15th was when permission to repair the car was obtained and the car was taken in on the 18th.  

2.  To date, Ms. ****** has not received reimbursement for her car.  

3.  Ms. ****** told the movers to remove the items from the inside of the armoire prior to unloading it from the truck.  The workers chose to ignore her advise.  

4.  The movers did not specifically ask Ms. ****** to remove the car from the *****.  Ms. ****** told them she didn't know how to unhook it but that if they needed her to unhook it to let her know and she would figure it out.  

5.  A representative, ****, from the insurance agency did originally tell Ms. ****** that the company was not covered.  An agent named **** has now clarified with Ms. ****** that there is coverage.  There was a mistake made by **** at the insurance agency who misread the policy.  Ms. ****** was just acting on the information she was given by the insurance company.  That misunderstanding has been resolved.  

I think Ms. ****** just wants reimbursed for her car.

Thank you,

************ *******

Business Response: In response to the last complaint,
  The estimate was not obtained and sent to us or if it had been we would not have had these issues right now.
The permission we gave her was to get the estimate which we never received. Then we received a phone call from ********* Auto Body that her car was ready and we were to pay 802.95. I refused to pay the amount until I talked to my insurance company. Both the insurance company and I were shocked with the price for just a scuff on a bumper. Since then she has been reimbursed in the amount of 802.95.

    In response to line 4 Ms. ******* was asked to remove the car from the * **** because it is a safty hazard and we were told that she did not know how to do it

Had this issues gone to court I am sure that she would not have been compensated for everything we did for her.

I have been in business for over 20 years and have hundreds of references. We've never had a problem with a customer like this. I take pride on our customer service.

We also paid for a brand new armoire and paid to have it delivered and had the old one hauled away.

The cost of the armoire was: $317.95
The delivery and hauling cost was:$60.00

I'm not sure what else I can do for this customer especially when we were told after it happened that was not a biggy by **** *******.

Thank You,
***** ******
Owner