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BBB Accredited Business since
Phone: (970) 663-3493 Fax: (970) 663-0581 Po Box 1556, Loveland, CO 80539
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A BBB Accredited Business since
BBB has determined that Paul's Plumbing and Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Paul's Plumbing and Heating, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Business ManagementMr. Paul Kisselbach, Owner Mrs. Ruth Brunner, Operations Manager
Plumbers Drain and Sewer Cleaners Air Conditioning Contractors & Systems Boiler Repair Cleaning Companies Heating Contractors Pipe Thawing Services
Alternate Business NamesAnytime w/ Paul's Plumbing, Heating, & Cooling Paul's Plumbing Paul's Plumbing & Heating Paul's Plumbing, Heating & Cooling
Products & Services
Residential and Light Commercial Service, New Installations, Repairs, Remodels. 24/7 Emergency Service!
Industry TipsHVAC Contractors : Hot & Cold Tips
Po Box 1556
Loveland, CO 80539
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unresolved issues about billing and possible warranty coverage for repairing my on demand hot water system. I called Paul's to work on my on demand water heater because they were listed on the manufacturer's website as an authorized dealer in late December. Originally Brad came out and made a few adjustments, which I paid about $200 for. The same problems (cutting out in the middle of a shower and freezing up overnight) persisted within a few days. I called again and **** came out on the Saturday after Christmas and after about six hours, he told me the problem was a $500 control board. It took about a week for the part to come in, and **** came back to install it and I paid the $500. After the new board was installed, all the previous problems continued and a few new ones showed up like a howling sound in the middle of the night. I called again and asked to speak with ***** (one of the owners)about the first week of January. ***** came out and within about an hour and made some adjustments which finally fixed the problem. I asked ***** if the $500 control board was necessary since the problems persisted after it was replaced. He told me that he would try it in his on demand system and let me know. He also said he would check into if the repairs were covered by warranty and let me know. It is now nearly two months later and I have never heard from ***** despite leaving several messages at Paul's asking for him to call.
Desired Settlement: I think the $500 I spent on the control board was wasted money, and from my reading of the owner's manual, the unit should have still been under warranty if it was needed. (We purchased the home in 9/12 and the unit was already installed so I don't have an actual installation date.) I certainly don't expect Paul's to work for free, but the first two techs who came to my home did not have the knowledge necessary to accurately diagnose the problem which Larry was able to do in an hour. I would like an explanation of the control board and warranty issues that I was promised, and a refund for the control board if it was not needed or covered by warranty.
Business Response: Business Response /* (1000, 5, 2013/03/11) */ The factory took longer than expected to credit us for the warranty board replacement, but after follow up we have received credit. The water heater was not registered upon installation which caused the extended delay from the manufacturer. We do know for a fact the board was bad. The problem was intermittent, which made the diagnosis difficult and time consuming. We intend to issue a refund to the customer for $265.00 to cover the amount we charged the customer for the board that was covered under warranty. We apologize for any lack of communication on our part during this delay.