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BBB Accredited Business since
Phone: (970) 586-1085 Fax: (970) 586-3198 854 Dunraven St, Estes Park, CO 80517
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Plumbing Heating (hot water heat & force air) Remodle New construction
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A BBB Accredited Business since
BBB has determined that Mountain Valley Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Mountain Valley Plumbing & Heating Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Business ManagementMr. Gary Lee, Owner Ms. Renee Myers, Office Manager
Plumbers Fireplace Equipment Retailers Air Conditioning Contractors & Systems Heating Contractors
Refund and Exchange PolicyOne year warranty on all Labor
Service AreaEstes Park and surrounding area
Products & Services
Weil McLain Boilers Rheem water heaters Rinnia on demand water heater Heil Furnaces
Industry TipsHVAC Contractors : Hot & Cold Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
854 Dunraven St
Estes Park, CO 80517 (970) 586-1085 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My contact with this company started 13 Nov 2014. I own house at *** ***** ***** **** ***** ***** ** and currently lease it to Ms. **** ***. On 12 Nov, she alerted me to a leaky garbage disposal and had called this company after hours. I thought bill was high for even after hours, so I called and spoke to ****. He explained bill and I ultimately paid the bill($234.92),however, I told **** that any future bills should go through me as I was the owner of the property. Next, it was a faucet leaking in MS bath tub ($273.39). I paid that bill also. On 12/17/14, Ms. *** advised that furnace was not working. She had called this company again and they gave her an estimate of $857 for parts and labor. I went ahead and gave her an O.K. as I was concerned about her welfare with no heat. Mr. **** *** is the owner of this company, and according to my tenant, he made several visits to property and commented on a bookcase too close to cold air return in hallway. Wasn't that close as floor molding made that impossible, but he did imply it was tenant's fault that furnace quit working. On future visits, he didn't mention that again. On or about the 17th, the part they had ordered from **** was broken while being installed. Ms. *** was told it would be another week until part would be available. Ms. *** left for the holidays several days later, but had a house sitter at the property during her absence. When part was installed again, furnace still not working. In fact, according to house sitter, nothing worked until company installed the mother board...Then on or about 5 Jan 2015, my tenant received a bill in the amount of $1583.20 for parts and labor. The bill was not clear if labor was still charged on the broken part; in fact, bill was not clear about charges...I was outraged as no one from the company contacted me for almost doubling bill, even though I had talked to them in November and asked them to go through me. I wrote several emails to the company (I have them on file) and heard from the Office Manager, but not from Mr. **** *** (owner). I was told in one of her emails that I would have better luck catching him if I called the company number in the mornings. I didn't think I should have to run him down so I asked for his cell number which I never received. I finally heard from Mr. *** and he said he would call me if I provided my phone number. I did so the same day. He called last week on or about 21 Jan 2015. I was not at home and he said he would call me later. To date (29 Jan), he has not tried to call me. Today. tenant contacted me and Mr. *** is threatening to take legal action and is charging 8.5% interest for late payment. I still do not understand the charges on this bill and why is owner so unwilling to talk to me. In the beginning, when i contacted him several times, he had his Office Manager answer my inquiries.....
Desired Settlement: I told my tenant that I was o.k. with original estimate of $857 for parts and labor. However, to almost double the bill without any authorization (difference of $726.00), is not a reputable thing to do. Further, I paid the first two charges (approx $600.00 plus) without a hassle, so even though this service is just now a month old, they are threatening legal action and charging 8.5 interest for late payment. This raises a red flag for me. The final visit by company was around Christmas week. It appears to me from bill that they are charging $85.00 per hour for all attempts to diagnose the problem. I told them that I felt that this was a reflection of the expertise of the technicians. Because the owner was reluctant to talk to me and had his Office Manager reply to my concerns, and he made no real attempt to talk to me, I don't think he had any intention to resolve this. Thus, now he is making threats....another red flag. To me, a reputable company attempts to resolve this rather than starting with the threats, etc.
***** ******* *********** ***************** *** ************************ ************************ ***** **** *** ** **** ** **** ** ******** *** *** **** * *** ******* **** *** ********* ********* *********
Just wanted you to know, that I talked to the Owner of Mountain Valley Plumbing in Estes Park, CO and we have agreed on an amount of $900.00 to pay the original invoice of approximately $1583. His name his **** *** and he requested I contact you and tell you that we have come to a successful conclusion to my complaint #********. Thank you.