This Business is not BBB accredited
M H Plumbing & Heating
Phone: (970) 586-4626 Fax: (970) 586-0881 850 Dunraven St, Estes Park, CO 80517
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for M H Plumbing & Heating include:
- 1 complaint filed against business that was not resolved
Factors that raised the rating for M H Plumbing & Heating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Business ManagementMr. Mark Holler, Owner Ms. Glena Derrington, Office Manager
Plumbers Water Heater Repair Stores Water Heater Dealers Boiler Dealers Boiler Repair Cleaning Companies
Alternate Business NamesHoller Inc
THIS LOCATION IS NOT BBB ACCREDITED
850 Dunraven St
Estes Park, CO 80517 (970) 586-4626 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My manager call M H Plumbing to un plug a sewer drain at our Hotel. My manager explained to MH that another plumbing company had already came out and their auger had broke. MH plumber charged us for 3 hours of work and they also charged me $295 for a broken auger. I talked to owner and said that I was not paying for the broken auger. He then said that he also charges $50 for using his auger. I wrote them a check $290 which they cashed. They are now threatening me with being turned over to collection agency for unpaid bill. My wife has decided to go ahead and pay them the amount of $245 for their auger to avoid the stress. They never said that if their auger were to break that we had responsibility for it. If you had your car being fixed and mechanic broke his wrench he would never charge a person for his equipment. Tools are part of some ones business.
Desired Settlement: I would like to get my $295 dollars back for the auger. I paid them for their labor $80 hour for 3 hours which is ok.
***** ** ** ******* ****
Better Business Bureau:
DEAR MS. *****,
Business Response: They were told about breaking the machine. We have witnesses to this fact. There was no proposal for this job, so I do not know what they are talking about in the regard. Thank you, ***** **********, MH Plumbing & Heating
Business Response: I responded last week. This customer's manager was told that if he wanted us to continue with the snake and the snake broke that they would be responsible. We have a witness to this conversation. The snake broke and I billed the customer accordingly. Thanks, *****
Better Business Bureau:
I would like my complaint ID *******, to be handled through an Arbitration hearing with BBB.
BBB's Final Determination: Business failed to comply with its pre-commitment to arbitrate complaints.
Read Complaint Details
Complaint: My son-in-law, who lives at our vacation home in the flood area of **** ***** received an $800 quote from ****** plumbing for work required due to the flood. However they could not do the work until the following Wednesday. Therefore my son-in-law contacted ****, employee, of M H Plumbing to see if they could do it earlier and stay withing the ****** bid of $800. My son-in-law said **** agreed and could do so on the following Monday so he confirmed the appointment. On the following Monday M H Plumbing did not show with an explanation of a higher priority elsewhere. The did the work satisfactorily on Tues (one day before ****** could do so). Following that they sent an invoice for $997. My son-in-law contacted M H Plumbing and spoke to **** ******, owner, who said we owed $997 not $800 as **** would have never agreed to do so. The conversation became heated with **** taking the conversation personal making derogatory remarks of my son-in-law's character. At this point my son-in-law ended the conversation and asked me to call ****. I did so, described the situation, and told **** I was more than happy to pay the $800 as was our understanding but not the $997. **** in the same unprofessional manner as the previous conversation, took the conversation personal making derogatory remarks on my character and threatened to make sure no trade businesses in the area would ever do any work for us in the future. At several points he was so irrationale that I asked him if he was drunk or on drugs--it was that weird. I ended the conversation by restating that I would pay the $800 but not any more. I furthermore stated that if that didn't work for him, then as is his right, he could seek legal recourse. This was a VERY weird business owner-to-customer conversation. I've been in business myself for many years, even currently owning my own Colorado corporation (of which **** even said I didn't?!) here for many years and have rarely seen another owner respond to a customer in this manner.
Desired Settlement: As stated, I am more than happy to pay the $800 I was agreeing to when my son-in-law booked the appointment with ****, should M H Plumbing send me a corrected invoice for such. Since **** ******, the owner took this personal, a sincere apology from **** to my son-in-law would be nice but I find it hard to believe that would ever occur, at least a sincere one. Therefore I'll settle with paying what we agreed to and hiring the services of another plumber company from now on.
In response to this statement: Our service techs. do not give estimates. If ****** gave them an estimate of $800.00 so be it. That is ****** not MH Plumbing. We let them know it would be time and materials. An estimate on the work needed there would be almost impossible. After the flood there were so many things destroyed at so many homes. When we go in under these conditions there are so many things you cannot see until you get into the work. **** is an excellent technician and got the work done quicker than many would. The remarks as to ****'s character are ridiculous. **** is a very well respected man here in Estes Park and has had an excellent business for over 30 years. We are not responsible for another company's bid.
Consumer Response: This was a verbal quote from **** agreeing they could do the work for the same price of the ****** quote of $800 and earlier. This was the only reason we booked M H Plumbing rather than have ****** do it.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.