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BBB Accredited Business since
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Full Service HVAC Contractor, Hydronic Heat, Forced Air Heat, Snowmet, Drain Cleaning, Air Condition,
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A BBB Accredited Business since
BBB has determined that Jerry Sibley Plumbing Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Jerry Sibley Plumbing Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Business ManagementMr. Kristena Wyatt, Owner
Plumbers Drain and Sewer Cleaners Remodelers Air Conditioning Contractors & Systems Kitchen and Bath Remodelers Heating Contractors
Method(s) of PaymentCash, Check, Visa, Master Card
Service AreaEagle County
1040 Main St
Minturn, CO 81645 Directions
Po Box 340
Minturn, CO 81645
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Originally quoted $797.00 for boiler repair, suggested we needed more work done for an extra $175.00. We feel we've been grossly over charged by Jerry Sibley Plumbing, Inc. (Minturn, CO) for service work completed for a service call for no heat at 3017 Basingdale Blvd. Vail, CO. The original quote for repairs to replace the Spriro vent by Jim Slone was for $ 797.50. Upon further review of the system additional repairs were required to replace a circulating pump for $ 175.00 which was approved. This bring the total repairs to $ 1,520.25 which we have paid. Now Jerry Sibley Plumbing is invoicing us for $3,857.04 for unauthorized repairs, and this is why we all filing this complaint.
Desired Settlement: We are disputing the addition unauthorized invoicing of $2,336.79 for service charges. We feel that the payment of $1,520.25 is all that is owed for the authorized service that were required.
Business Response: Business Response /* (1000, 5, 2013/03/26) */ The existing mechanical system was not operating properly. My service manager & technician on the jobsite communicated with the home owner and received approval to do the work. Three months later (June 2012) they meet with the homeowner to go over the job. We wrote off $386.00, and agreed to buy some left over copper that he had at his residence from a previous job, wrote off an additional $513.00. The home owner agreed to the balance due $2,957.24 and stated he would make 3 payments. He made three payments but has not paid the invoice in full. Balance due $1,436.99 Consumer Response /* (3000, 14, 2013/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see attachment. Business Response /* (4000, 16, 2013/05/31) */ It is unfortunate that the work was performed over a year ago March 9, 2012. Adjustments to balance due were made in April 2012. Met the homeowner at his residence June 2, 2012, at which time he agreed to pay the balance in three monthly payments, he made three payments but did not pay the balance in full. The residence sold June 22, 2012. He then files a complaint with BBB on March 26, 2013, a year after the work is completed. Under duress I have written of the balance due.
BBB's Final Determination: Consumer accepted resolution offered by the business.