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Chambers Plumbing & Heating Inc

Phone: (970) 667-3050 Fax: (970) 667-1750 119 E 5th St, Loveland, CO 80537 http://www.chambersplumbingloveland.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chambers Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Chambers Plumbing & Heating Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review on Chambers Plumbing & Heating Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 15, 1991 Business started: 01/01/1921 Business started locally: 01/01/1921
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
www.dora.state.co.us/plumbing
Phone Number: (303) 894-2300

Business Management
Mr. Dave Lohnes, Owner/President Ms. Judy Jensen-Lohnes, Bookkeeper
Contact Information
Principal: Mr. Dave Lohnes, Owner/President
Business Category

Plumbers Plumbing Plan Services Drain and Sewer Cleaners Water Heater Repair Stores Heating Air Conditioning Suppliers Water Heater Dealers Water Heater - Tankless Air Conditioning Repair Companies Boiler Dealers Air Conditioning Companies Boiler Repair Cleaning Companies Contractor - Remodel & Repair Sump Pump Contractors Heating Contractors

Industry Tips
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Additional Locations

  • 119 E 5th St

    Loveland, CO 80537 (970) 667-3050

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

6/19/2013 Problems with Product/Service
1/7/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: 2 visits to home to repair/service Rennai H2o heater, the 2nd visit I feel should be at no charge The first visit was a service to clean and service the water heater and to try and stop some noises that had started the past year when the water heater was on. The man spent quite some time doing that. He also fixed a tap which is fine. That weekend the water was changing temps and a gas smell was present. The second visit was because I called back to complain about that. The serviceman came back and installed a new vent then changed settings again. I do not feel this 2nd charge is valid, I spoke with the office X 3 but was told I have to pay the charge. I was never told the re-do on the vent would be at my expense, I assumed that as the serviceman said it was not correct it would be Cambers expense. They had installed the water heater in the first place

Desired Settlement: I would like a refund for the 2nd visit, $287.50

Business Response: Business Response /* (1000, 5, 2012/12/14) */ We did service the ****** tankless water heater which needed service at the time. There was a rumbling when it would fire and we were able to eliminate some of that. The venting that was installed originally was an approved venting for those units. We have since stopped using that type since there have been cases that the seals between the exhaust and the air intake had failed. The gas smell she had was most probably due to this problem. The unit was in fact installed correctly. My service man misspoke when he said it was installed wrong and it would be at Chambers expense. This system has been working since 2008 without problems. We installed the different ****** venting and we paid for all of the materials. Labor was not included although Ms. ****** may have not been told that. We did nothing wrong in the installation at the time of original install. Unfortunately the venting company won't stand behind any labor costs. I paid for the materials at no charge. The second visit was $287.50. If we had installed it wrong, I would not charge anything but since it was not I would be willing to split that amount with Ms. ******. I can't refund the amount since she has not paid it yet. If she would pay $143.75 we would call it paid. I am sorry for the inconvenience and expense, but I can not be liable for products that are way out of warranty. Consumer Response /* (450, 12, 2013/01/07) */ From: GDNGAL99@aol.com Sent: Sunday, January 06, 2013 10:42 AM To: Marcy Sharf Subject: Re: BBB Complaint Case#46030174(Ref#38-3000133-46030174-9-1310) Chambers did send a check for 50% of the amount. The owner called and left me a message, I called back numerous times and he did not return my call. Although it is not entirely satisfactory it is better than nothing. Thank you for your help, Eileen Gibson

BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted

6/5/2012 Billing/Collection Issues
9/26/2011 Billing/Collection Issues
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