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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Chambers Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chambers Plumbing & Heating Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
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1560 Broadway Ste 1500, Denver CO 80202
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Chambers Plumbing installed a hot water heater incorrectly, laying out the piping and placing valves in an outright faulty way (causing a pipe to burst and a valve to break on the very first time the supposedly 'freeze-proof' design got tested). This is explained in more detail, with illustrations, in a separate 2-page document. In brief: The installation included two electric valves. As soon as the electrical power for system is turned off, one valve opens to drain the heater, and another valve closes to stop water entering. This setup was suggested by Chambers Plumbing, on their promise that this would make the set-up safe against damage due to freezing. However, on the inlet side, they made the mistake of installing a one-way valve some distance below the electric valve, meaning that there is no possible way, with the system off, to avoid that water here gets trapped between two closed valves. This fault in the original pipe layout did not become apparent until the first time we lowered the cabin temperature to below freezing, which was in the winter of 2012 (we kept the cabin constantly above freezing throughout the first two winters of 2010 and 2011, so the design could not get verified until at this time). Right away (that is, on the first ever opportunity to see the system actually working), the trapped water of course expanded when freezing, the pipe fitting just above the one-way valve burst, and the electric valve also got destroyed. With the installed pipe/valve layout, it is impossible for the system to ever work as promised. Ever since we first discovered the installation error, when returning to the cabin in the spring/early summer of 2013, I have tried to get Chambers Plumbing to correct their installation. The flood of 2013 cut off access to the cabin. Hence the issue got pushed over into 2014. Chambers Plumbing are still stalling on assuming responsibility for a faulty installation, which indeed (and inevitably) failed disastrously on its first test.
Desired Settlement: Chambers Plumbing take prompt full responsibility for correcting their original improper piping/valve setup (in order to render the system functional in the way it was promised to work; As I have mentioned repeatedly to Chambers Plumbing, it is fine with me if the electric automatic valves are replaced with regular manual ones).
I agree that there should be corrections made to prevent freezing. I have corresponded with Mr. ********* about this situation. As of yet, we have not been able to get up to his job since it is in a remote area. We will however take care of the situation as soon as we can get someone up there.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.
|6/19/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: 2 visits to home to repair/service Rennai H2o heater, the 2nd visit I feel should be at no charge The first visit was a service to clean and service the water heater and to try and stop some noises that had started the past year when the water heater was on. The man spent quite some time doing that. He also fixed a tap which is fine. That weekend the water was changing temps and a gas smell was present. The second visit was because I called back to complain about that. The serviceman came back and installed a new vent then changed settings again. I do not feel this 2nd charge is valid, I spoke with the office X 3 but was told I have to pay the charge. I was never told the re-do on the vent would be at my expense, I assumed that as the serviceman said it was not correct it would be Cambers expense. They had installed the water heater in the first place
Desired Settlement: I would like a refund for the 2nd visit, $287.50
Business Response: Business Response /* (1000, 5, 2012/12/14) */ We did service the ****** tankless water heater which needed service at the time. There was a rumbling when it would fire and we were able to eliminate some of that. The venting that was installed originally was an approved venting for those units. We have since stopped using that type since there have been cases that the seals between the exhaust and the air intake had failed. The gas smell she had was most probably due to this problem. The unit was in fact installed correctly. My service man misspoke when he said it was installed wrong and it would be at Chambers expense. This system has been working since 2008 without problems. We installed the different ****** venting and we paid for all of the materials. Labor was not included although Ms. ****** may have not been told that. We did nothing wrong in the installation at the time of original install. Unfortunately the venting company won't stand behind any labor costs. I paid for the materials at no charge. The second visit was $287.50. If we had installed it wrong, I would not charge anything but since it was not I would be willing to split that amount with Ms. ******. I can't refund the amount since she has not paid it yet. If she would pay $143.75 we would call it paid. I am sorry for the inconvenience and expense, but I can not be liable for products that are way out of warranty. Consumer Response /* (450, 12, 2013/01/07) */ From: GDNGAL99@aol.com Sent: Sunday, January 06, 2013 10:42 AM To: Marcy Sharf Subject: Re: BBB Complaint Case#46030174(Ref#38-3000133-46030174-9-1310) Chambers did send a check for 50% of the amount. The owner called and left me a message, I called back numerous times and he did not return my call. Although it is not entirely satisfactory it is better than nothing. Thank you for your help, Eileen Gibson
BBB's Final Determination: Business offered a partial (less than 100%) settlement which the consumer accepted