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BBB Accredited Business since

Chambers Plumbing & Heating Inc

Phone: (970) 667-3050 Fax: (970) 667-1750 119 E 5th St, Loveland, CO 80537 http://www.chambersplumbingloveland.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Chambers Plumbing & Heating Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Chambers Plumbing & Heating Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Chambers Plumbing & Heating Inc
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 4

Additional Information

BBB file opened: May 15, 1991 Business started: 01/01/1921 Business started locally: 01/01/1921
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
http://www.dora.state.co.us/plumbing
Phone Number: (303) 894-2300

Type of Entity

Corporation

Business Management
Mr. Dave Lohnes, Owner/President Ms. Judy Jensen-Lohnes, Bookkeeper
Contact Information
Principal: Mr. Dave Lohnes, Owner/President
Business Category

Plumbers Plumbing Plan Services Drain and Sewer Cleaners Water Heater Repair Stores Heating Air Conditioning Water Heaters - Dealers Water Heater - Tankless Air Conditioning Repair Boiler Dealers Air Conditioning Contractors & Systems Boiler Repair Cleaning Companies Contractor - Remodel & Repair Sump Pump Contractors Heating Contractors

Industry Tips
Hiring a Contractor HVAC Contractors : Hot & Cold Tips

Customer Review Rating plus BBB Rating Summary

Chambers Plumbing & Heating Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 119 E 5th St

    Loveland, CO 80537 (970) 667-3050

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/28/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Chambers Plumbing installed a hot water heater incorrectly, laying out the piping and placing valves in an outright faulty way (causing a pipe to burst and a valve to break on the very first time the supposedly 'freeze-proof' design got tested). This is explained in more detail, with illustrations, in a separate 2-page document. In brief: The installation included two electric valves. As soon as the electrical power for system is turned off, one valve opens to drain the heater, and another valve closes to stop water entering. This setup was suggested by Chambers Plumbing, on their promise that this would make the set-up safe against damage due to freezing. However, on the inlet side, they made the mistake of installing a one-way valve some distance below the electric valve, meaning that there is no possible way, with the system off, to avoid that water here gets trapped between two closed valves. This fault in the original pipe layout did not become apparent until the first time we lowered the cabin temperature to below freezing, which was in the winter of 2012 (we kept the cabin constantly above freezing throughout the first two winters of 2010 and 2011, so the design could not get verified until at this time). Right away (that is, on the first ever opportunity to see the system actually working), the trapped water of course expanded when freezing, the pipe fitting just above the one-way valve burst, and the electric valve also got destroyed. With the installed pipe/valve layout, it is impossible for the system to ever work as promised. Ever since we first discovered the installation error, when returning to the cabin in the spring/early summer of 2013, I have tried to get Chambers Plumbing to correct their installation. The flood of 2013 cut off access to the cabin. Hence the issue got pushed over into 2014. Chambers Plumbing are still stalling on assuming responsibility for a faulty installation, which indeed (and inevitably) failed disastrously on its first test.

Desired Settlement: Chambers Plumbing take prompt full responsibility for correcting their original improper piping/valve setup (in order to render the system functional in the way it was promised to work; As I have mentioned repeatedly to Chambers Plumbing, it is fine with me if the electric automatic valves are replaced with regular manual ones).

Business Response: I agree that there should be corrections made to prevent freezing. I have corresponded with Mr. ********* about this situation. As of yet, we have not been able to get up to his job since it is in a remote area. We will however take care of the situation as soon as we can get someone up there.

We are not stalling to avoid repairs. We have a limited number of service men and have to take calls in the order of priority. I will contact him to set a time for next week to resolve the problem.

Thanks

**** ******
Owner / Chambers Plumbing & Htg. Inc.

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Since Chambers Plumbing now seem to agree that the original installation was faulty, the correction should be done with no charge to me.  

Regards,

***** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

4 Customer Reviews on Chambers Plumbing & Heating Inc
Neutral Experience (0 reviews)
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