BBB Business Review

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Consumer Complaints

BBB Accredited Business since 6/30/2003

Benjamin Franklin Plumbing

(970) 669-8187

Customer Complaints Summary

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Complaint Breakdown by Resolution About Complaint Details

Complaint Resolution Log (5)

View Complaints Summary by Resolution Pie Chart on Benjamin Franklin Plumbing

Industry Comparison | Chart

Plumbers, Plumbing Plan Services, Drain and Sewer Cleaners, Water Heater Repair Stores, Remodelers, Basement - Remodeling, Bathroom Remodeling, Garbage Disposal Equipment Suppliers, Plumbing Fixtures, Parts, and Supply Stores, Water Heaters - Dealers, Whirlpool Bath Equipment Suppliers, Boiler Dealers, Pipe Cutting and Threading Equipment Suppliers, Kitchen and Bath Remodelers, Kitchen Remodeling, Boiler Repair Cleaning Companies, Contractor - Remodel & Repair, Sump Pump Contractors, Pipe Thawing Services

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.