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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Advanced Plumbing Services LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advanced Plumbing Services LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. James Ladd, Owner
Plumbers Heating Contractors
6100 Mossycup Ct
Loveland, CO 80538 (970) 663-5230 (970) 290-2765 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (970) 290-2765(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I have called on Advanced Plumbing before to work on basic plumbing issues at our home. *** **** has been proficient and affordable. I had no complaints prior to the last repair. He came to fix the shower/hot water faucet. It broke again four days later. When I called him, he said I needed to provide a diverter. I left work early, drove all the way to Fort Collins from South Longmont, bought the part, and called the main line. I informed the nice lady that *** could come any time between 10 and 3 on Tuesday (5 hours! that should be more than enough time!). I stayed home from work (all of this was highly inconvenient up to this point, not to mention the fact that we couldn't use our hot water) and he never showed. I tried calling his cell phone at 4:00 pm, and received no answer. I tried calling the main office line. Again, no luck. So now I'm still without hot water, out the money for the original repair, and inconvenienced by having to give up my own time to get the repair made. When ***** Plumbing showed up the next day to finally fix it, the repairman said a screw had been left in the hot water handle, explaining why we couldn't turn it off. So in addition to standing me up, I got a broken hot water assembly. I've never filed a complaint against anyone, but my mom is a hard-working person and paid $85 for the original repair. She doesn't have a lot of money, and this makes me really mad. I want a refund for the original repair that left us both frustrated and disappointed. She deserves to get her money back. If that reparation is made, I will withdraw my complaint. I'm very disappointed with Advanced Plumbing. I trusted them to do the job. I like working with smaller businesses, but this one really burned me.
Desired Settlement: Please send ******** ****** a check or refund her credit card. You guys really left us high and dry. I am so upset.
Business Response: Mrs ******: Thank you for saying such nice things about me. That makes me happy! I apologize for your inconvenience. I feel we both could do better. Your are a good customer. In all the years I've been in business, I believe yours is the first complaint, so I will be glad to give you 25% off your next plumbing request. Sincerely, *** ****, Advanced Plumbing Services, LLC
Mr. ****,I'm not sure how any of this was my fault and how *I* could be better. I set up a service time with your wife. You neither showed nor called. You didn't return my call. You didn't answer your phone at either your land line or your cell phone. I am not satisfied with your resolution. I am offended that you think I should have done something differently when I bent over backward to make this repair possible (driving from South Longmont to South Fort Collins at the end of my work day to buy a part, then frantically calling your office to set up the appointment for the next day).I think you owe my mother her money. I will continue to lodge complaints until you satisfy it. I will never use your services again. A promise of 25% off is small inducement. Please refund her the $85 she paid you for a poor repair. If you continue to condescend to me regarding my behavior, I will continue to make complaints. I did nothing wrong. It was a lack of professionalism on your part that caused this issue. If you had called to explain that you couldn't make it, I would have been understanding. As it is, this mention of us "both being better" is offensive.
We at Advanced Plumbing Services, LLC are confused as to which is the customer
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved