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BBB Accredited Business since

Alpha Plastic & Design

Phone: (970) 482-0937 Fax: (970) 482-2067 201 Rome Ct, Fort Collins, CO 80524 http://www.alphapd.com


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Alpha Plastic & Design meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Alpha Plastic & Design include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Alpha Plastic & Design
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 30, 2008 Business started: 01/01/1985 Business started locally: 01/01/1985 Business incorporated: 01/01/2007 in CO
Type of Entity

Corporation

Business Management
Mr. William Lear, Owner
Contact Information
Principal: Mr. William Lear, Owner
Business Category

Plastics - Fabricating, Finishing & Decor

Alternate Business Names
UDY Corporation

Additional Locations

  • 201 Rome Ct

    Fort Collins, CO 80524 (970) 482-0937

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/18/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: Plastic product cut to incorrect dimensions. Vendor refuses to pay delivery cost of corrected product from Fort Collins to Denver. A plastic product window well cover was cut to incorrect dimensions. Alpha refuses to ship the corrected product or otherwise pay the delivery cost for the corrected product, from Fort Collins to Denver. Complainant believes Vendor wrongly claims it cannot be shipped. Complainant sent his contractor and the contractor's truck from Denver to Fort Collins to pick up the original product and return to Denver. Only when placed at the job site were the defects uncovered. The contractor's time and truck charges (including fuel)were a very reasonable $250 for the first round trip. His services ****** be charged similarly to obtain the corrected product. Purchaser believes the second delivery cost is the fault of Alpha and should be refunded by Alpha.

Desired Settlement: The second delivery cost is the fault of Alpha and should be refunded by Alpha.

Business Response: Business Response /* (1000, 5, 2013/03/14) */ What is the address to ship the product to? Business Response /* (-10, 7, 2013/03/14) */ From: ****** ****** (mailto:****************) Sent: Thursday, March 14, 2013 3:25 PM To: '****** ******' Cc: **************** Subject: RE: ADDRESS Hi ******, Parts are cut and are sitting here waiting to ship down to you. What is the shipping address you want the product delivered to? ****** Shipping and Receiving Dept. Alpha Plastic and Design From: ****** ****** (mailto:*****@gmail.com) Sent: Thursday, March 14, 2013 3:07 PM To: **************** Cc: ****** ****** Subject: Re: ADDRESS My contractor, experienced far more than I, does not wish to make the trip to Fort Collins without your confirming the availability of the product. What say you? Sent from my iPhone On Mar 14, 2013, at 11:10 AM, "****************" <*****@alphapd.com> wrote: Please send your address to **************** Thank you. **************** UDY Corporation and Alpha Plastic and Design 201 Rome Court Fort Collins CO XXXXX Email: **************** XXX-XXX-XXXX Phone XXX-XXX-XXXX Fax Website: www.udyone.com Consumer Response /* (3000, 8, 2013/03/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) An acceptable response must include the statement that the product ****** be shipped. Or that the Complainant's cost to retrieve the product ****** be reimbursed. Alpha's naked request for a shipping address carries insufficient weight. Business Response /* (4000, 9, 2013/03/15) */ From: ****** ****** (mailto:****************) Sent: Thursday, March 14, 2013 6:27 PM To: **************** Cc: *****@yahoo.com Subject: FW: ADDRESS This is ready to ship via truck ***** to ****** ****** to the address below highlighted in red sent from ****** today. Attached are reference pictures of packing on pallet. ****** ****** Udy Corporation Alpha Plastic and Design 201 Rome Court Fort Collins, CO XXXXX XXX-XXX-XXXX XXX-XXX-XXXX fax **************** www.udyone.com www.alphapd.com From: ****** ****** (mailto:*****@gmail.com) Sent: Thursday, March 14, 2013 3:39 PM To: ****** ****** Subject: Re: ADDRESS ********************* ******* ****** ****************** *************** Sent from my iPhone On Mar 14, 2013, at 3:25 PM, "****** ******" <****************> wrote: Hi ******, Parts are cut and are sitting here waiting to ship down to you. What is the shipping address you want the product delivered to? ****** Shipping and Receiving Dept. Alpha Plastic and Design From: ****** ****** (mailto:*****@gmail.com) Sent: Thursday, March 14, 2013 3:07 PM To: **************** Cc: ****** ****** Subject: Re: ADDRESS My contractor, experienced far more than I, does not wish to make the trip to Fort Collins without your confirming the availability of the product. What say you? Sent from my iPhone On Mar 14, 2013, at 11:10 AM, "****************" <*****@alphapd.com> wrote: Please send your address to **************** Thank you. **************** UDY Corporation and Alpha Plastic and Design 201 Rome Court Fort Collins CO XXXXX Email: **************** XXX-XXX-XXXX Phone XXX-XXX-XXXX Fax Website: www.udyone.com Business Response /* (-10, 11, 2013/03/18) */ From: ****** ****** (mailto:****************) Sent: Friday, March 15, 2013 4:41 PM To: '***********' Cc: ****** ******; **************** Subject: RE: ADDRESS Hi *****, please let ****** know the product was left at the address he gave us...nobody was there to receive it. It was left on the pallet by the door. ******