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BBB Accredited Business since

Town & Country Pet Center

Phone: (970) 667-9669 Fax: (970) 667-9669 130 S Cleveland Ave, Loveland, CO 80537 http://www.townandcountrypetcenter.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Live Pet Companion Animals: Puppies,Kittens,Birds,Fish,Small Animals

All Dry Goods, Foods, Cages, Grooming, All necessary supplies for pets


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Town & Country Pet Center meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Town & Country Pet Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Town & Country Pet Center
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 5

Additional Information

BBB file opened: November 08, 2006 Business started: 01/01/1974 in CO Business started locally: 01/01/1974
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Department of Agriculture
700 Kipling St Ste 4000, Lakewood CO 80215
http://www.colorado.gov/ag
Phone Number: (303) 239-4100

Type of Entity

Sole Proprietorship

Business Management
Mr. Mark Aine, Owner
Contact Information
Principal: Mr. Mark Aine, Owner
Business Category

Pet Stores

Products & Services

Town & Country Pet Center sells the following brand(s): 5 Thousand brands

Town & Country Pet Center offers the following product(s): 10 Thousand products

Method(s) of Payment
All forms of payments
Refund and Exchange Policy

Exchanges O.K. according to sales contracts

 


Customer Review Rating plus BBB Rating Summary

Town & Country Pet Center has received 4.21 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.