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BBB Accredited Business since

RITECORP Environmental Property Solutions Inc

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Phone: (800) 459-2847 Fax: (970) 674-1173 View Additional Phone Numbers 621 Innovation Cir Unit A, Windsor, CO 80550 http://www.ritecorp.com


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Description

Specializing in pest control, clean-up, critters, wildlife, inspection services, construction, remodel and repair.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that RITECORP Environmental Property Solutions Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for RITECORP Environmental Property Solutions Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on RITECORP Environmental Property Solutions Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: November 19, 1998 Business started: 04/29/1988 in CO Business incorporated: 10/01/1997 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Colorado Department of Agriculture
700 Kipling St Ste 4000, Lakewood CO 80215
http://www.colorado.gov/ag
Phone Number: (303) 239-4100

Type of Entity

Corporation

Business Management
Mr. Mike Burns, President
Contact Information
Principal: Mr. Mike Burns, President
Business Category

Pest Control Companies Bed Bug Removal Bed Bug Inspection Service Pest Control Supplies & Equipment Property Maintenance Companies Bird Barriers, Repellents & Controls Building Inspection Companies Insect Control Devices Home Inspectors

Service Area
Colorado Statewide
Alternate Business Names
DetectRite Home Inspection Services PestRite Pest Control Management Services
Products & Services

Affordable, Environmentally Sound Pest Control Services for all sorts of pests. Home Inspection Services, Radon testing, wood destroying insect services, well sampling, stucco identification, sprinkler inspections.

Industry Tips
Getting Bugged? Let Pros Take Care of Pests

Customer Review Rating plus BBB Rating Summary

RITECORP Environmental Property Solutions Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/8/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: They did not perform the service they were hired to provide yet they billed for it. We hired Pest Rite to control our problem with voles and have been paid to perform service bi monthly. Damage began to appear all over our yard including destruction of grass and plants. Pest Rite was called and made aware of the problem. They canceled the next two appointments and over another month went by and the damage continued to get worse. On *** 8, I told ***** **** of Pest Rite what was happening and that we had no choice but to terminate their "service". Pest Rite decided to bill for service they didn't perform and when I contacted them they said they came out the DAY I received the bill and that despite the damage they didn't care. They would not allow me to speak with a manager and ***** said their policy was to send all disputes to collections. When I asked about the "Satisfaction Guaranteed" policy there was no comment.

Desired Settlement: I originally was only looking for a credit for the service they did not perform but due to the nasty and arrogant attitude of the office staff I will now pursue reimbursement for the damages.

Business Response: Business Response /* (1000, 10, 2013/06/21) */ Contact Name and Title: **** ***** Contact Phone: XXX-XXX-XXXX Contact Email: **************@ritecorp.com We appreciate that this has been brought to our attention. On June 12th 2013 at about 830AM we received a call from the customer in question, a Mrs. *** ********. She was upset and would not allow our office to communicate with her to try to resolve her concerns. The last thing we want is a customer this upset at us about their service. She was so upset that she requested to talk to another of our customer care representatives who called her back and experienced the same thing. Other than the vole concerns she seemed to be concerned about rescheduling so much in the spring. In looking at the records it appears that we needed to reschedule her insect treatment because applications cannot be made in the rain or snow as moisture renders the materials that are used ineffective. This was not communicated to *** because she was not in the mood to listen at that time and has not made any attempt to return phone calls we have placed. Since then, I have made an attempt to contact her the same day at about 230PM to address her concerns. Our Wildlife Biologist on staff has made an attempt to take a look at her property and could not reach *** for permission to review the damage she claims. I understand that the customer may be upset about damage she is seeing on her property. I would be as well. What we are trying to accomplish is to provide Ms. ******** with some information that may help her to recognized how voles cause damage. In our experience the damage she is seeing may be a result of activity a year or 2 ago, not recent because the plants don't die all at one time. Most damage is caused in the winter months under snow pack. Depending on the damaged plants and or shrubs it may also be rabbits. If they live near an open area this will be a continual problem and must be maintained. If any company has guaranteed total elimination, they are making claims that cannot be supported. We do not feel as if we have had the opportunity to appropriately communicate with the customer to help. Our approach is always education. Then we match the service to customer expectations. We are highly disappointed that this customer was not willing to communicate their concerns as they saw damage; we are happy to meet with them and point out how the damage was caused and what can be done moving forward to better serve the customer. We count on that because they live there. Other than this complaint we have no records of service concerns prior to this. We do not make it a habit to communicate through third party reconciliation and would prefer to work with customers through difficulties prior to attorneys and formal complaints. Moving forward *** **** will be the point of contact with regards to the tracking of this case. Please refer any comments moving forward to her and we will work to get this concern resolved.