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BBB Accredited Business since

E & H Painting LLC

Phone: (970) 472-1790 Fax: (970) 568-7665 328 S Link Ln Ste 4, Fort Collins, CO 80524

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that E & H Painting LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for E & H Painting LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on E & H Painting LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 09, 2011 Business started: 08/01/2008 in CO Business incorporated 06/06/2013 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Hector Saucedo, Owner Ms. Rachel Lozano, Office Manager Ms. Hope Saucedo, Owner
Contact Information
Customer Contact: Ms. Rachel Lozano, Office Manager
Principal: Mr. Hector Saucedo, Owner
Business Category

Painters Painting and Wall Covering Contractors (NAICS: 238320)

Service Area
Larimer County, Weld County
Industry Tips
Tips for Getting a Professional Paint Job Watch Out for These Red Flags

Additional Locations

  • 328 S Link Ln Ste 4

    Fort Collins, CO 80524 (970) 472-1790


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/12/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Company did almost all house paint well & on time. Paid in full. Promised to return to complete. Called 3 times--no show. Finally hired another. House painting almost completed in August, 2012. Phoned three times to arrange finish of job throughout September. No show & no call, so I finally hired someone to help me finish job. Should never have paid in full for an unfinished job. The work done was good, but incomplete as promised. I'm out an extra $50 to complete it plus the inconvenience of waiting for them to show up.

Desired Settlement: If the company refunded me my $50, that would be nice.

Business Response: Business Response /* (1000, 5, 2012/09/28) */ Contact Name and Title: ****** ******/Office Mgr Contact Phone: XXX-XXX-XXXX Contact Email: ***** The extra work that customer was referring to was not in our initial contract. When our crew asked if we should put back up the sign, customer declined. Customer was aware of price and was informed that we were giving her an excellent deal as a favor; cutting her cost nearly in half. When office staff contacted ******, we asked her what she paid for the extra work that was done and client refused to comment until after 2 phone calls made to her. At the end of the conversation, she stated she was "out $50" and call was ended. The first thing she requested was an apology. Customer Service is our top priority and the apology was made various times during conversations. All work that was in contract was completed. We apologize to client for inconvenience and misunderstanding in this project.