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BBB Accredited Business since

The Hearth House

Additional Locations

Phone: (970) 988-7431 3228 E. Eisenhower Blvd, Unit A, Loveland, CO 80537 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


The Hearth House is a locally owned and operated outdoor living and hearth retail store and outdoor patio construction company that takes pride in quality craftsmanship and customer service. We create beautiful outdoor or indoor living spaces by combining expert craftsmanship and industry knowledge with the latest outdoor living and hearth products.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that The Hearth House meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

2 Customer Reviews on The Hearth House
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 2

Additional Information

BBB file opened: March 20, 2014 Business started: 01/06/2014 in CO Business incorporated 01/06/2014 in CO
Type of Entity


Business Management
Mr. Steve Sexton, Co-Owner/President Mr. Shane Sexton, Co-Owner
Contact Information
Principal: Mr. Steve Sexton, Co-Owner/President
Business Category

Outdoor Kitchens Masons Patio Design Patio Builder Deck Builder Patio, Porch & Deck Enclosures Exterior Structures - Gazebos, Arbors, Pergolas Barbecue Fireplace Landscape Contractors

Service Area
Fort Collins, Loveland, Windsor, Wellington, LaPorte, Greeley, Evans, Eaton, Johnstown, Milliken, Berthoud, Estes Park, Firestone, Frederick, Dacono, Platteville, Longmont, Fort Lupton, Kersey, La Salle,  Fort Morgan, Keensburg, Sterling, Julesburg,

Alternate Business Names
Projects Inc.
Industry Tips
BBB Tips for Finding Trustworthy Deck Builders How to Hire Landscape Pro

Customer Review Rating plus BBB Rating Summary

The Hearth House has received 5 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.