This business is not BBB accredited.
Phone: (970) 682-2627 706 S College Ave Ste 101, Fort Collins, CO 80524
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This business offers full service eye care, optometry, eye exams and sports eye wear.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Edge Optics LLC include:
- 1 complaint(s) filed against business that were not resolved
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Board of Optometric Examiners
1560 Broadway, Suite 1350, Denver CO 80202
Phone Number: (303) 894-7800
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Mindy Bryant, Director of Operations Mr. Mason Bryant, Owner
Retail Optical Goods Stores Opticians Eyeglass Suppliers Health & Wellness Optometrists Contact Lens Suppliers
Products & Services
sports eye wear, sunglasses, eye exams, kids frames, preventative eye care, eco friendly business, fashion frames
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
706 S College Ave Ste 101
Fort Collins, CO 80524 (970) 682-2627 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: I brought a prescription written by my regular optometrist and had it filled at the Edge Optics in November 2014. I bought both frames and glasses. When I tried to use the glasses I couldn't see well so I brought them back to be checked. The first issue is that the doctor and/or his staff assumed that my prescription was correct and instead of re-checking my eyes -- or requesting that I return to my optometrist for a re-check -- prior to sending back the lenses for a doctor’s change they just sent them back and requested only an increased reading power. Given that this was my only opportunity to make changes without incurring additional costs, the lack of a complete prescription re-check proved costly to me. I would have been willing to pay Dr. ****** for an exam but this was never discussed. Second, the staff optician assumed that the lenses were made correctly even though I repeatedly returned with the new glasses stating that they were not working for me. The only thing the optician did was make adjustments to the fit which never worked and she never investigated whether the lenses and prescription were correct. It turned out that the second pair of lenses were made incorrectly (the segments were crooked). I had to have my glasses checked at two other eye care practices to discover this. When I returned to Edge Optics, the optician stated that the lenses were "within tolerances" and Dr. ****** said that the reading of crooked segments was "subjective," implying that the two other eye care providers who determined they were made incorrectly were wrong. Meanwhile I had my regular eye doctor do a complete prescription re-check and he did find that the one from earlier in the fall wasn't correct so I asked Edge Optics to send the lenses back to the lab to check for the crooked segments. They said that if the lab found them to be made incorrectly, which they did, they would only remake the original prescription. None of this would have happened had Edge Optics seriously investigated my complaint about the glasses in the first place. They simply "wasted" the one opportunity to correct the prescription. In my interactions with other eye care providers I learned that while it is standard to only submit one doctor’s change, most practices, in order to better protect the patient, never submit a doctor’s change without first doing a complete prescription re-check and carefully verifying that the lenses have been made correctly. Neither the optician nor Dr. ****** ever recommended this.
Desired Settlement: A refund of $489.20 for the cost of the lenses only (prescription and coatings), I will keep the frames.
***** **** ****** ********************** *** ********************** ***** **** *** *** **** ** **** ** ******** ******** ** ******** *********
To Whom it may concern,
We are writing in response to ******* *******' complaint to the Better Business Bureau. Its is unfortunate that ******* ******* feels he had a less than satisfactory experience with Edge Optics. We tried from the first encounter to provide a great experience for him, beginning with the friendly discounts we gave him off the already low retail prices ( over 170 dollars off retail price). After over a month after receiving the product, We gave him a free prescription recheck (29 dollar value) because he was scared to go back to his original doctor who's prescription he used for the original purchase. We remade the glasses at no charge. Then another month later he returned to the office with a new prescription from his doctor that was very different , due to structural, medical changes in the patients cornea's. We offered to remake the glasses again at wholesale cost to him, since the problem with the glasses made was due to a medical change in the patients body, and not due to an error in craftmanship. We can still offer ******* a remake of his lenses at wholesale cost with his new prescription he received after having a medical change in his eye's prescription.
Customer Reviews Summary