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      Country
          Country

          Find a Location

          Sierra has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforSierra

            Online Retailer
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 7 Customer Reviews

            Customer Complaints

            46 complaints closed in last 3 years

            15 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Sierra Trading Post purchases brand name overstocks, closeouts and 2nds and offers 35-70% savings every day on gear, clothing, footwear and home goods.

            Products & Services

            Asics, Asolo, Body Glove, Carhartt, Camari, Columbia Sportswear, Exoficio, Gramicci, Keen, Loren by Ralph Loren, Marmot, Merrell, Mountain Hardware, Oakley, Orca, Pearl Lzumi, Royal Robins, Smart Wool, Smith Optics, Tera, The North Face, White Sierra, Zoot Sports

            Business Details

            This is a multi-location business.

            Find a Location

            Sierra has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              11/2/1992
              Years in Business:
              38
              Business Started:
              1/1/1986
              Business Started Locally:
              1/1/1986
              Business Incorporated:
              2/25/2004
              Type of Entity:
              Corporation
              Business Management
              • Mr. Bob Koehler, Director of Customer Service
              • Ms. Gennifer Hobbs, VP of Marketing
              Contact Information

              Principal

              • Mr. Bob Koehler, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (307) 775-8389
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Smart shopping online

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/28/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Resolved
              Placed website order# EP7241970 on 2/12/24, based upon written item description and photos. The order consisted of three(3) items, total. One of the items which arrived, 4AKPR-01-35-REG/ TNF BLACK, was not as described or pictured on the Sierra website, though it is the correct item according to the manufacturer tags attached to the garment. Reviews of this item on the Sierra website indicate that I am not alone in my experience of receiving an item not as described. Obviously, Sierra made an error in the description and photographs of this item, which is the sole information customers utilize when deciding whether to purchase. The company's responses to my request asking to return the garment for a refund in full, due to their error, have been rebuffed. It seems that any return of this item will be assessed a shipping/return fee. In the alternative, a store credit may be requested though there is also a fee assessed for the return with that option. Given that the error was made solely by Sierra, I feel it is unreasonable to expect that I should pay any fees or receive anything less than a full and complete refund of the total purchase price, including any taxes and shipping, for the return of this item. Further that Sierra should pay for the return shipping of this item. Thank you.
              Read More

              Customer Reviews

              7 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mel k

              01/12/2024

              I bought luggage from them that broke after only two uses. I paid $99.21 for this piece of luggage. When I inquired about returning it or receiving compensation, they never responded to my emails. After five months, when I informed them that I would file a formal complaint, they replied stating that since it has been more than 30 days since my purchase, they would not take any action. This has been a horrible experience with an online retailer in today's market.

              Local BBB

              BBB serving Northern Colorado and Wyoming

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