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BBB Accredited Business since

Sierra Trading Post

Find a Location

Phone: (307) 775-8050 Fax: (307) 775-8389 5025 Campstool Rd, Cheyenne, WY 82007 http://www.SierraTradingPost.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Sierra Trading Post purchases brand name overstocks, closeouts and 2nds and offers 35-70% savings every day on gear, clothing, footwear and home goods.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Sierra Trading Post meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Sierra Trading Post include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 44 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

44 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 3
Guarantee/Warranty Issues 2
Problems with Product/Service 31
Total Closed Complaints 44

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Sierra Trading Post
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 6
Total Customer Reviews 8

Additional Information

BBB file opened: November 02, 1992 Business started: 01/01/1986 Business started locally: 01/01/1986 Business incorporated 02/25/2004 in DE
Type of Entity

Corporation

Business Management
Mr. Bob Koehler, Customer Svc Director
Contact Information
Principal: Mr. Bob Koehler, Customer Svc Director
Business Category

Online Retailer Catalog Showrooms Children's Clothing Stores Discount Stores Home Accessories Kitchen Accessory Suppliers Men's Clothing Stores Shoe Retailers Sporting Goods - Retail Sporting Goods Stores Womens Apparel - Retail Clothing Stores Online Shopping Sites

Alternate Business Names
TJX Companies Inc
Products & Services

Asics, Asolo, Body Glove, Carhartt, Camari, Columbia Sportswear, Exoficio, Gramicci, Keen, Loren by Ralph Loren, Marmot, Merrell, Mountain Hardware, Oakley, Orca, Pearl Lzumi, Royal Robins, Smart Wool, Smith Optics, Tera, The North Face, White Sierra, Zoot Sports


Customer Review Rating plus BBB Rating Summary

Sierra Trading Post has received 4.55 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.