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BBB Accredited Business sinceAdditional Locations
Phone: (970) 412-2322 Fax: (970) 484-2727 1318 Duff Dr, Fort Collins, CO 80524
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Online retailer specializing in clothing, collectibles, fashion accessories, general merchandise, gifts, leather, men's clothing, variety and women's apparel.
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A BBB Accredited Business since
BBB has determined that Secret Compass Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Secret Compass Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Shane Cooper, CEO
Online Retailer Collectible Stores General Merchandise - Retail Gift Shops Leather Clothes Stores Men's Clothing Stores Variety Stores Womens Apparel - Retail Fashion Accessories Clothing Stores Online Shopping Sites
Products & Services
collectibles, movies, style merchandise, sideshow, hot toys, Romain Jerome, Abby Shot
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1318 Duff Dr
Fort Collins, CO 80524 (970) 412-2322 Directions
PO Box 1731
Fort Collins, CO 80522
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On Jan 11, 2013, I placed a deposit of $30 for the Voyager Space Golden Record Cover Replica through this company's website using my ****** account. At the time I placed the order, there was a 3 month wait for the item. In a series of emails up until July 2013 to the company inquiring about the item and production, I was told the production was delayed. The advertised price was $139 plus shipping however the shipping costs were never disclosed. On October 21, 2013, I received an email that the item was in and the amount due was $134.65 (remainder of balance and shipping costs). The website clearly gives the customer the option of how to ship their purchase and I was not given the choice. At this point after waiting so long for the item and the undisclosed shipping charges, I asked for the item to be cancelled. I was told that the deposit was not refundable. Per the cancellation policy, "With most pre-orders items, you can cancel your order, anytime up until the item is in stock and ready to ship." At this point, the item had not shipped so this was not following their own company policy. As of April 2014, the refund/cancellation policy was worded as "without penalty" but has been since changed.
Desired Settlement: I have repeatedly communicated via email with one individual whom did not disclose with me until the end that he was the owner. After demanding to speak to his boss, he then informed me he was the owner and founder. All I want at this point is my refund of $30 and will not accept store credit as I want nothing to do with this company or its products. I have requested this and have been told this is non-refundable and they refuse to communicate with me any longer.
Dear BBB and ****** *****,
Hi BBB and *** *****,
Customer Reviews Summary