This business is not BBB accredited.
Phone: (970) 593-0909 Fax: (970) 635-3055 604 8th St SE Unit A, Loveland, CO 80537
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Gene Prather, President
Movers Office Movers Moving Services - Labor & Materials Packing and Crating Companies Piano Movers Safe Vault Movers Storage Units - Household & Commercial Merchandise Warehouses Warehouses Transportation Companies Relocation Companies Moving & Storage Company Delivery Companies
Alternate Business NamesB and Me Inc
BBB was notified on 10/23/15 that this company has sold and is now under new ownership.
THIS LOCATION IS NOT BBB ACCREDITED
604 8th St SE Unit A
Loveland, CO 80537 (970) 593-0909 Directions
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According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: My girlfriend and I scheduled a move with Pro Moving and Storage for 7/21 (packing) and 7/22 (moving into their storage facility). Packing crew of 2 arrived at 10:30 a.m. on the 21st. Within 10 minutes the crew leader was on the phone trying to get extra crew members to help. Two additional members arrived between 11:20 and 12 noon the third by 12:30. Around 2p.m. they announced that they were done for the day and would return the next day to finish. When they left only 30% of the packing had been completed. Next morning 5 movers showed up. We had been scheduled for 4, and were not informed in advance of the extra charge for a 5th mover @ $50 an hour including extra travel time for that man. A courtesy call as to why they needed the extra man would have given us the choice since it was our money paying for him. While 2 men began moving items onto the 1st truck, 3 man began packing the items that were not packed form the day before. When the crew had finished packing and loading the trucks the crew leader informed my girl friend that the estimate would go over maybe a couple of hours and that he would call when they were done with a final tally. No one ever called. Not that day or in the proceeding days. Imagine our surprise when my girlfriends credit card was charged $3914 on a $3296 estimate. We called on 7/29 with a request for copies of the final bill and the original estimate. Mr. P****** the President of the company and the person who did the original estimate delivered those to my place of business and we sat down to talk about why the estimate and the final bill differed so much. I told him that it looked as if we had been overcharged with $1439 being charged for the packing day, which couldn't be accurate because they only packed 30% of the house and then being charged $250.00 an hour for 5 men for 8.5 hrs. when that estimate was for 4 men at $200.00 an hour for 7 hrs. He agreed and told me he would talk to his crew leader and get back to me Next day no call. The day after no call. I reached him on his cell phone I believe on Aug. 5th and asked him if he had found an explanation as to what had happened. He wasn't really able to give me an answer so I asked him to call me back when he had the paperwork in front of him. He said that he would. No call was ever returned. Monday Aug. 10th I called and asked his receptionist to have Mr. P****** give me a call. No call. Tuesday Aug. 11th another call to the receptionist requesting Mr. P****** to call. No call. On Wednesday Aug.12th I called and told the receptionist that if I did not hear from Mr. Pr***** by the end of the business day I would be filing a complaint with the Better Business Bureau. Three hours later he walks into my place of business and the first words out of his mouth are "Why are you threatening me?" I told him that I wasn't threatening him I was promising him that I would file a complaint, and that I was sorry that it took that position to get a response out of him. We sat down again. Again he did not have a real reason to explain why things had gone over except to say that it looked as if we had about 30 boxes more than he had estimated for and that we had only used 2 wardrobes instead of the 4 he had estimated. We actually used 4 that they had provided and we had packed. He agreed that the moving estimate had gone over and offered me a free months storage to compensate. I told him that I did not feel that that was fair compensation. Mr P****** briefly showed me a form that my girlfriend had signed on the day of the estimate that seemed to be a packing invoice, but had nothing on it except her signature. There was also a white letter sized piece of paper with lines on it indicating number of boxes in different sizes. Why weren't these included in the papers I had requested when I asked for the bills and the estimates? Had I been thinking at the time I would have asked if I could make copies of them, but did not. So here we go again. The next day I call and leave a message for Mr. P****** to get me copies of the papers that I did not originally receive. "Yes I'll give him the message" . No call. Next day same thing "I'll give him the message". No call. That is where things stand. Original estimate for packing billed on 7/21/15 with additional charges for fuel, mattress bags, storage pads ,and shrink wrap was $1306 Final bill was for $ 1439 $139.00 difference. Problem is that estimate was printed and signed on 7/29/15, twelve days after the original estimate and seven days after the move was completed. We never saw a copy of that estimate until 7/29/15. The original moving estimate was for $1106.00 was for $2125.00. Because of the extra man @ $50.00 an hour and an extra hour of travel time, and that much of that time most of that days crew were packing for time that we were already charged it came over by $1091.00. We do not believe that Pro Moving and Storage or Mr. P****** *** President have made a good faith effort to resolve this matter. From the figures we believe that we have been grossly overcharged by this company. We also believe that Mr. P****** has avoided contact with us and has not made a realistic effort to get to the bottom of our concerns as to why we were charged so much. Having been involved in the moving industry in the past for seven years as a mover and the as an estimator I understand that estimates can go under or over. In some cases it is the fault of the customer, in some the fault of the moving company. In all of my years in the business I have never seen a job so messed up a this one, and I have never dealt with an owner of a customer driven business such as this be so unwilling to resolve a customer concern.
Desired Settlement: Considering the difference between the original moving estimate and the final bill and that we were already charged for the packing of 7/21/15. we are seeking the difference of the moving estimate and the final moving bill from 8/22/15 of $1091.00
Pro Moving and Storage will respond to this complaint in detail. We take our customers very seriously and believe we've already gone above and beyond reasonable expectation to resolve this matter.
Pro Moving can do nothing more than reiterate the original response.
Business Response: Pro Moving will accept the customer's offer to settle this dispute.
Better Business Bureau:
Problems with Product/Service
Read Complaint Details
Complaint: Pro moving and storage handled a move for me on 6/28/14. We hired them because on their web page they say they are experts in moving antique furniture. First issue is they were suppose to arrive at 11:30 and they didn't show up until 3:00. The bigger problem is out of pure negligence they damaged an 80 year old antique dinning room table. My wife expressed to them this was the one piece of furniture that she wanted handled extremely well and they damaged it. One of the mover turned it upside down (on the table top) and slide it down the bed of their truck with my wife watching. My wife is devastated to say the least. I talked with **** and he said he would call me back and he never did.
Desired Settlement: I would like this company to live up to what they advertise on their own web page (Pro Moving & Delivery has experience with antiques and pianos. You can trust your most cherished possessions will be treated with the care that is required to move them safely to your new home). I would like this company to pay to have the table returned to the condition it was in prior to the move.
This customer hired Pro Moving and Storage to make a “small” move from Firestone to Windsor. He didn’t want a quote but wanted Pro Moving to start the move midday because he was certain it wouldn’t require more than three or four hours. I will answer each statement of his complaint in order!
We hired them because on their web page they say they are experts in moving antique furniture.
Our website is www.promovingandstorage.com
I’ve checked it over thoroughly and although we’ve moved countless antiques in the completion of hundreds of moves per year over the past nine years of current ownership, there is no specific mention of antique furniture expertise. This can only indicate this customer’s willingness to create data where none exists.
First issue is they were suppose to arrive at and they didn't show up until .
As previously stated, he asked for a midday start. Every time a customer requests this, they are told we will do our best to meet that need. However, we will also book another small job prior to theirs so the crew can get a full day of pay and we can never guarantee the exact time those jobs will end and we will have to call when the team is on their way. Pro Moving and tentatively set a start time but exact start time depends on the previous job! In this case, the drive time from the previous job to Firestone added to the time needed to begin that team’s second job.
The bigger problem is out of pure negligence they damaged an 80 year old antique dinning room table.
Our teams are trained and experienced. However, they are also only human and mistakes can be made. Furniture was never engineered to be stacked in a truck and driven down the road or it would look much more industrial than it does. Quilted furniture pads and tight stacking techniques can usually mitigate but occasionally there can be an accident and that’s why Pro Moving offers damage valuation (insurance) options.
My wife expressed to them this was the one piece of furniture that she wanted handled extremely well and they damaged it.
Unfortunately, if there is an accident with a piece of furniture, Pro Moving employees can’t choose which one. Every piece is handled as if it’s the most important piece.
One of the mover turned it upside down (on the table top) and slide it down the bed of their truck with my wife watching.
This statement is hearsay and differs from the original account communicated over the phone, the first time the customer called to report the problem.
I talked with **** and he said he would call me back and he never did.
The initial discussion ended with agreement that the level of coverage the customer signed for was the base priced $0.60/pound. The industry standard estimated weight for a dining table, used for determining damage claims is 210 pounds. (30 cubic feet multiplied by 7 pounds per cubic foot) At $0.60 per pound, this results in a claim of $126.00. This amount was deducted from the customer’s total move cost. At this point, the customer said that wasn’t enough and demanded a higher payout. Pro Moving agreed to have another discussion on the matter after speaking with the team that worked on this job that day to determine how the damage occurred.
It took a few days to make contact with each of the employees on that team and in the meantime the customer called again and threatened to smear the company on every website they could find if Pro Moving and Storage didn’t agree to pay out more than the coverage they originally signed. At that point, Pro Moving cut off communication.
Pro Moving is sorry for any “devastated” emotion caused by this situation. However, remuneration is commensurate with the amount of coverage purchased and Pro Moving does NOT pay people off simply to protect the company from threats and bully tactics.
Problems with Product/Service
Read Complaint Details
Complaint: I was told all three of the trucks that could be used were available. Not true, two of these trucks were in the shop being repaired. Also, on packing day the truck being used broke down, or so I was told. On moving day, there was an almost 5 hour delay in finding a truck since the one truck would not run. As a consequence, a U-Haul from Ft. Collins had to be rented. The packing was not completed the day before moving so, a lampshade that was not boxed as torn in several places. And, the hide-a-bed still will not open because the mechanism was jimmied, I do not know what happened to the mechanism. I was told by the owner the packing would take only about 4 hours, at most. But it took over 7 hours all told. This is the most unprofessional move I have ever experienced. One last comment, in one of the boxes from the kitchen, the corn starch spilled out all over the bottles and jars. As a consequence it took me over an hour to clean those things so they could be put on shelves.
Desired Settlement: I would like to be reimbursed, at least partially, for this move since nothing happened the way the owner said it would be. I do not normally stress out from issues like this, but this time has been way too much.
This move happened January 31, 2014. It’s highly unusual to receive no information in person for three months after the move was completed and then receive these remarks through the BBB. Pro Moving completes from 400 to 500 moves per any given year with a perpetual A rating from the BBB. Pro Moving cannot be as “unprofessional” as this customer states in this complaint.
Better Business Bureau: