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This Business is not BBB accredited
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The Grant Motel include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMr. Donald Schauer, Owner
Motels Liquor Stores
THIS LOCATION IS NOT BBB ACCREDITED
49578 Highway 285
Grant, CO 80448 (303) 816-0542 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 20
Grant, CO 80448
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 6/24/14, I and 2 other women rented a room from Grant Motel to stay for 3 nights. We brought all of our things into the room to stay overnight with our 2 shelties and a cat. That night while we were sleeping one of us woke up in the middle of the night with bed bug bites all over her leg. We knew they were bed bug bites because she is highly allergic to bed bugs and these bites were very characteristic of bed bug bites. They were also verified by a dermatologist. I further have pictures of these bites and showed them to *** ******* owner of the Grant Motel at around 3am when we woke him up that night insisting on leaving and getting our money back. After seeing the bites, he refunded our money. We then returned home bathed our dogs, showered and washed our clothing and checked as best we could to see if there were any bed bugs in our belongings. Since then my house has been infested with bed bugs. We continue to sustain bed bug bites on all over our bodies. We have sprayed multiple times but the bed bugs continue to reside in my house and I have been unable to get rid of them. I called *** ******* today 7/11/14 asking him to pay for an exterminator to spray my house since the bed bugs came from his Motel. He refused to pay for this saying he had no bed bugs but at the time we left his motel he said he had already had an exterminator there previously and would need to pay $1000 to have the room sprayed again to have it certified.
Desired Settlement: I would like reimbursement for all expenses, time, and exterminator services related to getting the bed bugs out of my house.
Better Business Bureau