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Phone: (970) 488-3689 Fax: (970) 488-3686 1514 E Harmony Rd Unit 2B, Fort Collins, CO 80525 View Additional Web Addresses
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Massage Envy include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dave Michel, President
Massage Therapists Estheticians
THIS LOCATION IS NOT BBB ACCREDITED
1514 E Harmony Rd Unit 2B
Fort Collins, CO 80525 (970) 488-3689 Directions
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Complaint Trends - Last 3 Years
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I have requested to be reimbursed from the time that I sent in a letter showing that I am no longer using services and believe I signed a copy of their form at the time as well, this was October 2012. I kept calling and sent another email as my card was still being charged. I notified my card as well. I went in February to use a massage since they kept charging and a note was to be made again that I was no longer wanting to have the monthly service. I accepted a payment from Mar thru July based on ***** stating the Corporation would not reimburse any more because I went in February. A reimbursement was finally made in August, however after I was told it would be processed that day I had to call yet again to be reimbursed, over 22 days later. I have provided thorough documentation over three times showing that I requested cancellations over and over, yet this was not enough. I made a special trip to drop off documentation on the third time and signed their cancellation form again. I was told by staff that they had some trouble with prior managers and was apologized to. I remained very polite and nice to everyone throughout this process, but was continuously treated as though I was in the wrong. After all of this, they still charged my card again, for September 2013 after receiving a 5 month refund on August 30, 2012 and possibly October. Even though I did use massage in February, I feel that I am owed monies back to Oct 2012 less the February visit. The therapists are wonderful, underpaid, but wonderful. The paperwork tracking of their files, management and local ownership is lacking business etiquette, and could use some good old fashioned honesty. Be cautious of the monthly charges, and document, document document.
Desired Settlement: I would like to be refunded the most recent fee charged plus the ridiculous credit card fees that were charged for the hold and then late fee, as we do not use this card at all of $84. We now need to be refunded from Oct 2012 thru January 2012 which is from when I first cancelled contract and does not include my February visit, totally 5 months at $49, $245. 245+84=$329 via money order or certified check only. The credit card on file is no longer available.
Response to *******: