Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Xanadu Med Spa has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Xanadu Med Spa

              2105 Bighorn Dr., Suite 104 Fort Collins, CO 80525

              BBB Accredited Business
            • Xanadu Med Spa

              2105 Bighorn Rd Ste 104 Fort Collins, CO 80525-3578

              BBB Accredited Business

            Business ProfileforXanadu Med Spa

            Therapeutic Massage
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/12/2015

            Years in Business: 15

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Health spa specializing in skin care, laser cosmetic services, medical weight loss, hormone replacement therapy, facials, and massage.

            Business Details

            This is a multi-location business.

            Find a Location

            Xanadu Med Spa has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Xanadu Med Spa

                2105 Bighorn Dr., Suite 104 Fort Collins, CO 80525

                BBB Accredited Business
              • Xanadu Med Spa

                2105 Bighorn Rd Ste 104 Fort Collins, CO 80525-3578

                BBB Accredited Business
              BBB File Opened:
              7/9/2010
              Years in Business:
              15
              Business Started:
              2/15/2009
              Business Incorporated:
              6/19/2008
              Accredited Since:
              5/12/2015
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Hours of Operation

              Primary

              M:
              9:00 AM - 6:00 PM
              T:
              9:00 AM - 8:00 PM
              W:
              9:00 AM - 8:00 PM
              Th:
              9:00 AM - 8:00 PM
              F:
              9:00 AM - 6:00 PM
              Sa:
              9:00 AM - 4:00 PM
              Business Management
              • Mr. Mark P Koepsell, Owner/Operator
              Contact Information

              Principal

              • Mr. Mark P Koepsell, Owner/Operator

              Customer Contact

              • Mr. Mark P Koepsell, Owner/Operator
              Additional Contact Information

              Email Addresses

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2021

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              Upon initial consultation and my first appointment I was given the option to choose between Jeauveau or Botox (which is a product I am familiar with and have had great, long lasting results (5-6 months) with minimal (12-15) units when receiving the injections from un-affliated med-spa's. It was explained to me that the Jeauveau would provide the same results as Botox, but that it included a rewards program based on the amount of units you purchase/received. After further discussion with my injector, she convinced me to go with the Jeauveau product. 2 weeks after I had to revisit due to droopy eyelids. They agreed to comp me 2 units, but asked that I pay for the additional 3. I did, thinking this would be all that it would take. Low and behold only 8 weeks in - I has full movement back. I once again revisited Xanadu, at which time I was told the manager would contact me to reach resolution the following week.... I still have yet to hear from him. What horrible customer service!!
              Read More

              Customer Reviews

              3 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rachel E

              11/02/2023

              I have never had injections before, and walked into my appointment without any idea of what to expect. My technician was over 10 minutes late and very flustered and rushed. Because of this, she did not clean injection sites before injection. I thought it was concerning, but wasn't sure that this wasn't common practice, so I didn't say anything at the time (big regret!). After retelling my experience to those who have had these injections, I was told to contact the company. The company has a repetitive "please review" text that goes out, so I used that to leave a private review for the company. They quickly called me to tell me my experience wasn't true, and that I just didn't feel, smell, or hear any tearing of alcohol pads for each of the 34 units of injection. I was shocked that they would call a customer on the phone to rebuke or argue a private web review, and thought that was an incredibly unprofessional move. So I did some digging into their lowest reviews online, and it's there that I see the owner **** questioning the experience of nearly all who have left low reviews in the past 2 years, while disclosing information about these patient's visits in sprawling, accusatory comments. When I then left a public review, he did the same, with a 4 paragraph response which, apart from being combative and dismissive in tone (and quite rambling), was based on the premise I had a "conflicting reality." It seems **** and the business have a history with this kind of behavior. I left a private review because I really didn't care all that much about the cleaning. Nothing happened, I was fine, but wanted you to know safety practices were overlooked or skipped by a clearly overwhelmed staffer. I left the public review due to the response by ****. This unusually defensive and hostile behavior from a business owner makes me question the soundness of the management and operational practices of establishment at whole.

              Local BBB

              BBB serving Northern Colorado and Wyoming

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.