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BBB Accredited Business since

Madwire(r)

Phone: (888) 872-3734 Fax: (970) 962-8502 View Additional Phone Numbers Please call or email, Loveland, CO 80537 View Additional Email Addresses http://www.madwiremedia.com


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Description

We're a full-service, full throttle, full of life creative online marketing & design agency founded in mid-2009 and located a mile high in the Rocky Mountain sky, Colorado. We are focused on driving you conversions, because that is all that matters when it comes to helping you grow your business. Our talented team has a passion for great design, inbound marketing, growing brands and establishing long-term partnerships with our clients. We call Marketing And Design…”Mad”. We love Mad.™ We eat Mad, sleep Mad, teach Mad and preach Mad. Mad is in our blood, our manifesto, our calling. Hear from clients we've worked with by reading the Madwire Media reviews located under the Customer Reviews tab above. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Madwire(r) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Madwire(r) include:

  • Length of time business has been operating
  • Response to 14 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

14 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 9
Total Closed Complaints 14

Customer Reviews Summary Read customer reviews

114 Customer Reviews on Madwire(r)
Customer Experience Total Customer Reviews
Positive Experience 110
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 114

Additional Information

BBB file opened: August 19, 2011 Business started: 06/10/2009 in CO Business incorporated: 06/10/2009 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Kellogg, CEO Mr. Jerry Kelly, CMO Mr. JB Kellogg, COO/Founder Ms. Rachel Lafollette, CCO
Contact Information
Principal: Mr. Joseph Kellogg, CEO
Principal: Mr. Jerry Kelly, CMO
Customer Contact: Ms. Rachel Lafollette, CCO
Business Category

Marketing Agencies Marketing Software Web Design Marketing - Dental Advertising Agencies & Counselors Advertising - Internet

Service Area
Global
Alternate Business Names
Madwire Media LLC

Customer Review Rating plus BBB Rating Summary

Madwire(r) has received 4.69 out of 5 stars based on 114 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.