Find us on Google+
Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since


Phone: (888) 872-3734 Fax: (970) 962-8502 View Additional Phone Numbers 3420 E. Harmony Rd. 3rd Floor, Fort Collins, CO 80528 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


We're a full-service, full throttle, full of life creative online marketing & design agency founded in mid-2009 and located a mile high in the Rocky Mountain sky, Colorado. We are focused on driving you conversions, because that is all that matters when it comes to helping you grow your business. Our talented team has a passion for great design, inbound marketing, growing brands and establishing long-term partnerships with our clients. We call Marketing And Design…”Mad”. We love Mad.™ We eat Mad, sleep Mad, teach Mad and preach Mad. Mad is in our blood, our manifesto, our calling. Hear from clients we've worked with by reading the Madwire Media reviews located under the Customer Reviews tab above. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Madwire(r) meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 4
Delivery Issues 9
Guarantee/Warranty Issues 1
Problems with Product/Service 11
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

191 Customer Reviews on Madwire(r)
Customer Experience Total Customer Reviews
Positive Experience 186
Neutral Experience 0
Negative Experience 5
Total Customer Reviews 191

Additional Information

BBB file opened: August 19, 2011 Business started: 06/10/2009 in CO Business incorporated 06/10/2009 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Joseph Kellogg, CEO Mr. Jerry Kelly, CMO Mr. JB Kellogg, COO/Founder Ms. Rachel Lafollette, CCO
Contact Information
Principal: Mr. Joseph Kellogg, CEO
Principal: Mr. Jerry Kelly, CMO
Customer Contact: Ms. Rachel Lafollette, CCO
Business Category

Marketing Agencies Marketing Software Web Design Marketing - Dental Advertising Agencies & Counselors Advertising - Internet

Service Area
Alternate Business Names
Madwire Media LLC

Customer Review Rating plus BBB Rating Summary

Madwire(r) has received 4.97 out of 5 stars based on 191 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.