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Description

Otter Products, LLC is a manufacturer of protective cases for devices such as mobile phones, tablets and music players.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Otter Products LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Otter Products LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 619 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

619 complaints closed with BBB in last 3 years | 139 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 166
Billing/Collection Issues 10
Delivery Issues 15
Guarantee/Warranty Issues 170
Problems with Product/Service 258
Total Closed Complaints 619

Additional Complaint Information

For Customer Service contact information:

https://www.otterbox.com/en-us/contact-us

https://www.lifeproof.com/en-us/contact-us

Customer Reviews Summary Read customer reviews

36 Customer Reviews on Otter Products LLC
Customer Experience Total Customer Reviews
Positive Experience 15
Neutral Experience 0
Negative Experience 21
Total Customer Reviews 36

Additional Information

BBB file opened: April 11, 2002 Business started: 01/01/1998 in CO Business incorporated 01/01/1998 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Nisbet, President Ms. Laura McFarland, Customer Service Expert Mr. Jim Parke, CEO
Contact Information
Customer Contact: Ms. Laura McFarland, Customer Service Expert
Principal: Mr. Steve Nisbet, President
Business Category

Manufacturers and Producers Mobile Phone Equipment Suppliers

Products & Services

Otter Products LLC sells the following brand(s): OtterBox, OtterProducts, LifeProof

Service Area
International
Alternate Business Names
Life Proof LifeProof OtterBox TreeFrog Developments Inc

Customer Review Rating plus BBB Rating Summary

Otter Products LLC has received 4.23 out of 5 stars based on 36 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.