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BBB Accredited Business since
Phone: (970) 223-6144 Fax: (970) 223-1626 1001 E Harmony Rd Unit A, Fort Collins, CO 80525
BBB Business Reviews may not be reproduced for sales or promotional purposes.
UPS shipping, USPS shipping, retail packing supplies and packaging services, mailboxes (physical address, not a PO Box), notary services, printing, laminating and binding.
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A BBB Accredited Business since
BBB has determined that The UPS Store #1565 meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for The UPS Store #1565 include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Colorado Secretary Of State
1700 Broadway Ste 200, Denver CO 80290
Phone Number: (303) 894-2200
Type of Entity
Business ManagementMs. Danielle Phillips, Owner
Mailing Services Public Notaries Freight Forwarding Services Paper Box Suppliers Shipping Room Supply Stores Printers Copy Centers Mail Box Rental Companies
Service AreaFort Collins
Alternate Business NamesPacMountain Enterprises Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1001 E Harmony Rd Unit A
Fort Collins, CO 80525 (970) 223-6144 Directions
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A nightmare. They were entrusted with packaging two $5000+ computers which were 75 pounds each. I took my packages to them because I thought they would do a better job than I could. They used 1" of packaging on each side (not conforming to UPS policy) and of course both packages were horrifically damaged in shipment (box looked like an accordion and computers took over $1000 in damage). I haven't had a problem shipping hundreds of computers elsewhere, but these guys do not know how to bubble wrap a package. The next time I tried to come in after finally receiving my claim check from UPS (it took them nearly two months to process my claim) I was told they were reserving their right to refuse service. What a joke. When I confronted them about it they would not so much as apologize for improperly packaging and rather than attempt to reach a resolution they told me to forward future correspondence to their lawyer. My own company hasn't received a 1 star review in over two years and as a result of this fiasco my own customer broke the streak as a result of this damage. I will now go out of my way to avoid these people and since as I understand it the owner has multiple locations in town I will now drive to Loveland to find a company that knows how to treat its customers. Their prices are also out of control. If you have problems with them, go straight to UPS corporate because otherwise, if your experience is anything like mine, good luck reaching a resolution.
Desired Settlement: I require them to accept my packages again and apologize for improperly packaging the packages the first time.
***** came into our store and requested we pack and ship a computer for him. We packaged the computer he wanted to ship per UPS standards. We recommended custom packaging to account for the size and weight of his computer, but he did not want to incur the additional cost. His only concern was “is it covered”. This concerned us we are aware that he has a history of claims for damage made at other The UPS Store’s. Unfortunately, the computer was damaged in transit. The damage incurred was internal to the machine (motherboard separating from the chassis) for which it is impossible for us to cushion and protect from the normal rigors of shipping transit as we do not open the machine. ***** received an apology for the incident (as we do in all claims cases) and payment for not only the damage repairs but also the shipping and packaging charges from UPS. Our store submitted and processed the claim. We cannot control the timing of the process or reimbursement, but the claim was paid in March. UPS would not have reimbursed if the package had not been prepared to UPS standards. The UPS Store's are not exempt from UPS packaging standards as ***** implies. Throughout the process ***** was belligerent, argumentative and difficult. We were also concerned that he has a history of damaged products while shipping. Lastly, he refused to pay the cost of custom packaging as we recommended. As a result of the history we have with his computers getting damaged in transit, we politely informed him we did not want to bear the risk of packing and shipping any more computers. We informed him that this did not prevent him from shipping his computers on his own UPS account or at the UPS Customer Service counter. He became aggressive and hostile and threatened to write bad reviews and complain to UPS management unless we continued shipping computers for him. He also refused to return multiple attempts to contact him by phone to discuss matters. These behaviors made us more concerned and resolute in our decision not to ship more computers for him.