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BBB Accredited Business since

Eagle Lock & Key

Additional Locations

Phone: (970) 328-5511 Fax: (970) 328-5711 212 Chambers Ave  Unit 7, Eagle, CO 81631 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Specializing In...Traditional locksmith services - re-key and repair locks, fit keys to locks and autos, cut and program chipped keys for cars, sell, install and service safes, sell and install phone and access control entry systems, sell, install and service all commercial and residential hardware.

Custom door and bath hardware - sell and install custom door, bath and cabinet hardware for new construction, remodels.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Eagle Lock & Key meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Eagle Lock & Key include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Eagle Lock & Key
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2009 Business started: 06/01/1998 in CO Business incorporated 07/23/1998 in CO
Type of Entity


Business Management
Ms. Colleen Ortiz, Vice President Mr. Russ Ortiz, Owner
Contact Information
Principal: Ms. Colleen Ortiz, Vice President
Principal: Mr. Russ Ortiz, Owner
Business Category

Locksmiths Lock Companies

Products & Services

Eagle Lock & Key sells the following brand(s): Alarm Lock, American Security Safes, Ashley Norton, Atlas, Bouvet, Emtek, Gardall, Hardware Renaissance, Kwikset, LCN, MANY, MANY MORE!!, Mul-T-Lock, Native Trails, Paxton, Rocky Mountain Hardware, Sargent, Schlage, Top Knobs, Trappers Forge, Turnstyle Designs, Von Duprin

Eagle Lock & Key offers the following product(s): Access control entry systems, Chipped auto keys and remotes, Commercial door hardware, Custom door, bath and cabinet hardware, Residential door, bath and cabinet hardware, Safes

Method(s) of Payment
Cash, check, VISA, Mastercard credit and debit cards
Refund and Exchange Policy
Refunds and exchanges are dependent upon the item or service purchased and the manufacturers warantee.
Service Area
Leadville, Winter Park, Fraser, Silverthorne, Frisco, Breckenridge, Dillon, Eagle, Edwards, Gypsum, Vail, Avon, Glenwood Springs, Carbondale, Basalt, Snowmass, Aspen, Redstone, Marble, Steamboat Springs.
Alternate Business Names
Access Lock & Key

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.