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Northern Colorado and Wyoming

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Access Lock & Key

Additional Locations

Phone: (970) 328-5511 Fax: (970) 328-5711 212 Chambers Ave  Unit 7, Eagle, CO 81631

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Traditional locksmith services - rekey and repair locks, fit keys to locks and autos, cut and program chipped keys for cars, sell, install and service safes, sell and install phone and access control entry systems, sell, install and service all commercial and residential hardware.

Custom door and bath hardware - sell and install custom door, bath and cabinet hardware for new construction, remodels, etc.  Showroom in shop.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Access Lock & Key include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Access Lock & Key
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 29, 2009 Business started: 06/01/1998 in CO Business started locally: 01/01/1998 Business incorporated: 06/01/1998 in CO
Type of Entity


Business Management
Ms. Colleen Ortiz, Vice President Mr. Russ Ortiz, Owner
Contact Information
Principal: Ms. Colleen Ortiz, Vice President
Principal: Mr. Russ Ortiz, Owner
Business Category

Locksmiths Lock Companies

Products & Services

Access Lock & Key sells the following brand(s): Alarm Lock, American Security Safes, Ashley Norton, Atlas, Bouvet, Emtek, Gardall, Hardware Renaissance, Kwikset, LCN, MANY, MANY MORE!!, Mul-T-Lock, Native Trails, Paxton, Rocky Mountain Hardware, Sargent, Schlage, Top Knobs, Trappers Forge, Turnstyle Designs, Von Duprin

Access Lock & Key offers the following product(s): Access control entry systems, Chipped auto keys and remotes, Commercial door hardware, Custom door, bath and cabinet hardware, Residential door, bath and cabinet hardware, Safes

Method(s) of Payment
Cash, check, VISA, Mastercard credit and debit cards
Refund and Exchange Policy
Refunds and exchanges are dependent upon the item or service purchased and the manufacturers warantee.

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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

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