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BBB Accredited Business since
Phone: (303) 523-1879 Please Call or Email, Firestone, CO 80504
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A BBB Accredited Business since
BBB has determined that Jose's Landscaping meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Jose's Landscaping include:
- Length of time business has been operating
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. Jose Soto, Owner Mr. Sam Soto, Co-Owner
Landscape Contractors Landscape Maintenance Landscape Designers Lawn Care Companies Patio & Deck Builders Patio Design Patio Builder Sprinkler Companies Landscape Lighting Companies Irrigation Systems & Equipment Stone Paving Companies
Industry TipsHow to Hire Landscape Pro Tips for Hiring a Lawn Irrigation Installation Contractor Tips on Hiring Lawn-Care Professionals
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: We hired Jose's Landscaping in October 2013 at the advice of a neighbor. We paid ~$23000 for Jose's to install landscaping including sod, sprinkler, garden, retaining wall, firepit and flagstone patio. Sam from Jose's was very eager to earn our business, making multiple calls & visits to lock it. Upon locking, the crew began work. Upon completion of the ~2 week project, we immediately began to notice several problems. Notably: - sinking of flagstones on raised patio almost immediately + unlevel flagstones across patio - Garden beam bent upwards / not secured down - missing flagstones - poor flagstone detail work particularly around firepit - no inspection from city suggesting permits were not pulled for gaseline/firepit - pooling of water in one corner of yard - ~1" of standing water due to poor grading - un textured blocks used in firepit bench We contacted Jose's multiple times on these issues, which were ignored. We finally found Jose' doing work in our neighborhood and asked him to come look. He referred to the "beautiful work" and suggested it would be fixed. Months went by, with multiple followup we were able to get 1-2 blocks fixed with the wrong color block. These of course took multiple followup to get replaced. We have tried to get Jose's back out but cannot get a response from Sam or Jose'. The last straw came this summer when our 4 year old stepped on a loose block, knocking it over and falling. Furthermore, the retaining wall has begun to sink into the spot where the drainage issue is. it is clear Jose's is eager to take money, but not live up to their "1 year warranty"
Desired Settlement: - repair sunk areas of patio - repair drainage issues - repair poor workmanship around firepit - replacement of firepit bench with proper blocks - repair garden - confirmation of city permits on firepit
Business Response: This is the first time we here from the homeowner this year. Pavers are set on aggregate not on a solid surface so if the earth moves so will the pavers. We are still willing to work with Mr. ******* on the loose bricks on the patio if he is willing to contact us.
Business Response: We agree to repairing top paver patio that is underneath deck even though as stated before pavers settle and move if the ground under neath settled. We will also secure garden beams and fix the gap areas the customer stated. The glue used is contractor grade as is provided by the stone manufacturer where the pavers were purchased and is recommended to use by them ******** block. If caps are loose we will re glue. We will not make any repairs to wall or drainage since it was approved and done properly at the time of completion. The gas line was to code and no permit was pulled and Was stated at the time the work was started with the homeowner. This project is close to 2 years since it was done but we will accommodate the homeowner to try and make them satisfied.
Business Response: I agree to make the repairs around the firepit section and address loose sand issue. I would like to look at drainage and come to an agreement on repair with homeowner but this will not be free. Customer had previously contacted me about getting an estimate to correct drainage. I'm willing to give him a fair price to settle the issue
Better Business Bureau:
Read Complaint Details
Complaint: My husband and I unfortunately hired Jose's Landscaping to install a flagstone patio and stone wall in our new home last September. The job was completed on October 1, 2013 at **** ****** ****** ** ****.The flagstones are loose and wobble. The loose flagstones are dangerous and are a tripping hazard now. Additionally, the sand has just disappeared between the stones leaving empty gaps between the stones. The mortar has cracked out and fallen out.We paid over $8500 for this project and *** tells us he will not fix the defective installation. *** has not returned our numerous call and text messages except one to say he will not fix this defective installation. We were scammed as 2 other landscapers will attest to. One said he could remove the sand and put a sanded epoxy to somewhat seal the stones together and keep them from wobbling and falling out, however, the epoxy will also crack out with time. This would cost $500. The other landscaper said he was familiar with another flagstone patio done my Jose's that had the exact same problem. He said the proper installation should have required the flagstone to be laid into wet concrete and the only way to fix this correctly is to tear it all out and start over for approximately $9000. guarantee. There were other issues with this crew in regards to improper clean up and sand damaged our lawn. *** and his crew were very rude and sloppy workers leaving their garbage and cigarette butts everywhere. *** also kicked in my front door when he thought I wasn't home one day. We cannot afford to have this project removed and redone correctly. We feel totally cheated by this man and his company. I have only asked to have it repaired properly and for *** to stand behind his guarantee that we would be taken care of and be happy. This whole experience has caused us great stress and worry over trusting a company to do what they say they will do.
Desired Settlement: We want the old sand and cracked out mortar removed and the sanded epoxy or grout installed. IIn addition, we would require a worker to respect my time and property and to not cause any further damage to my property as they are working on it.
Business Response: I want to first start off by saying I did not kick the customers door in. I'm sure if that works have happened there would have been visible damage I would have had to fix. As far as the flagstone patio is concerned when I went out to bid the project I suggested concrete because of the expanding soil around the foundation of new homes. I took the proper steps while constructing the patio such as excavating existing dirt and bringing in roadbase and compact it. Also built a concrete footer around patio retaining wall to prevent Any movements from wall. As far as the joints in between the flagstone we used sans in between. I have done many patios this way and only offer polymeric sand when customer us interested. We do not warranty movement of flagstone when it's set on top of aggregate since we can't control movement of sharing of the ground. However I am willing to go out one time at no cost to the customer and adjust any pieces that have moved and install polymeric sand in joints like she would like. There is no guarantee stone will not move again since it's not set in concrete so this would be a one time repair. I believe the polymeric sand will bond the pieces together thus creating less movement.
We need to be clear on the product and process for correcting our flagstone issue. We have attached the link regarding the polmeric sand to make sure we are talking about the same product and application process that you are. Polymeric SandPolymeric SandPolymeric Sand; What It Is and How To Use It Polymeric sand is a granular material placed between the joints or seams in brick pavers or stone in patios...
Business Response: I agree to meet the requirements the homeowner is asking for. Please let me know what are the next steps to resolve the issue