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BBB Accredited Business since
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Hurr offers custom design, installation, and maintenance of your landscaping and sprinkler systems for both residential and commercial properties.
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A BBB Accredited Business since
BBB has determined that Hurr Sprinkler & Landscape meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hurr Sprinkler & Landscape include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Graham MacGregor, Managing Member Mr. Jason Vasa, Owner Mr. Nick Vasa, Owner Ms. Tanya Witt, Office Manager
Landscape Contractors Landscape Maintenance Landscape Designers Lawn Care Companies Tree Services Patio & Deck Builders
Service AreaNorthern Colorado
Products & Services
landscape architecture, design, and maintenance, sprinkler installation and maintenance, snow removal, holiday lighting, water features
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
|12/3/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I was told my system controller was not working and that I needed to replace it. During my annual sprinkler activation I was told that my system controller was broken and needed to be replaced. It being a new system I had it checked by another company and they had no trouble getting it to work. What they did find was that the below ground unit was loose and the problem was corrected by merely tightening a few screws. I saw one of Hurr's workers, a new man, with a screwdriver working on the below ground unit. I don't know if this was intentional or incompetence but it could have resulted in a significant unnecessary expense. I am paying the $ 65.00 charge as billed for service, which I do not feel I received, and have terminated service with Hurr after registering my displeasure by phone with their company.
Desired Settlement: Refund
Business Response: Business Response /* (1000, 5, 2013/07/09) */ When our tech was out to activate Mr. ***** sprinkler system for the season, he was unable to get his current controller to work. He did continue through the activation manually and made sure his system was working well. Upon leaving he did suggest to Mr. ** that he would need a new controller because his was not working. At that time Mr. ** did not bring up any concern regarding the fact that the system was new and the controller should not have any issues. When Mr. ** called our office several days later, he expressed his anger regarding the controller. I offered to have our tech come back out, free of charge, to reevaluate his controller because people do make mistakes. He then informed me that he had already called another company and he didn't want us to come out. He then felt he should get a refund on the service that was done. We did not grant the refund, because the activation was completed and the offer was made to make it right for him. We apologize that Mr. ** was upset, but it is never our intent to mislead a customer. We stand by our work and pride ourselves on our customer service.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved