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BBB Accredited Business since
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Offers landscape design, installation, maintenance and snow removal.
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A BBB Accredited Business since
BBB has determined that Earthtech Landscapes Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Earthtech Landscapes Co include:
- Length of time business has been operating
Factors that raised the rating for Earthtech Landscapes Co include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. James Long, Owner
Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Landscape Designers Lawn Care Companies Outdoor Kitchens Patio & Deck Builders Sprinkler Companies Exterior Structures - Gazebos, Arbors, Pergolas Fencing Contractors Fountains - Garden, Display Water Garden Fountain Suppliers Garden Pond Dealers Snow Plowing Companies Irrigation System Equipment Suppliers Stone Paving Companies Contractors - Retaining Wall
Method(s) of PaymentCash, Check, Visa, Mastercard, American Express
Service AreaLarimer and Weld County
Products & Services
decks, water feature, sprinklers, grading
Industry TipsHiring a Contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I hired this company to do a major landscape project at my residence. Their design involved the planting of numerous plants and trees. The first time they planted trees that were not for our climate and they all died. The came back less than 4 months ago to replace them and now one of the replacement trees died less than 2 months after install. They also broke one of the lines during install. I contacted the owner (***** ****) and he said that he would send one of his guys over to take care of it....after waiting several weeks to here from him I contacted him again. Now he has decided that he does not want to stand behind his work.
Desired Settlement: I will take a refund or exact replacement
In Response To the current complaint:
The reason that the plant died is that his employee broke the irrigation line and did not repair it correctly...It is STILL not working. ***** was supposed to stop by and check on it and never showed up as promised. The damage is due to the recklessness of his employee. This was all done within our warranty period. He broke the line in the warranty period, therefore he should repair it under warranty and replace the tree that died do to this carelessness. In addition, if he so refuses to do so I will have no other recourse but to have it repaired and sue in small claims court for recovery of the damages, legal fees, etc...
from: **** ***** <**********************>
Earthtech Landscapes Co has made every attempt to satisfy this customer. This complaint is false. This customer has done everything in his power to defame the business and its reputation. If Mr W is sincere about being paid the requested sum of $200 our attorney will send a settlement agreement by the end of next week.
Better Business Bureau:
BBB's Final Determination: Consumer accepted resolution offered by the business.