Are You the Business Owner of Earthtech Landscapes Co?
If yes, click here to login.
1 of 1 images | See All Images >>
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Offers landscape design, installation, maintenance and snow removal.
Request a Quote
A BBB Accredited Business since
BBB has determined that Earthtech Landscapes Co meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Earthtech Landscapes Co include:
- Length of time business has been operating
Factors that raised the rating for Earthtech Landscapes Co include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMr. James Long, Owner
Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Landscape Designers Lawn Care Companies Outdoor Kitchens Patio & Deck Builders Sprinkler Companies Exterior Structures - Gazebos, Arbors, Pergolas Fence Contractors Fountains - Garden, Display Water Garden Fountain Suppliers Garden Pond Dealers Snow Plowing Companies Irrigation Systems & Equipment Stone Paving Companies Contractors - Retaining Wall
Method(s) of PaymentCash, Check, Visa, Mastercard, American Express
Service AreaLarimer and Weld County
Products & Services
decks, water feature, sprinklers, grading
Industry TipsHiring a Contractor
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
435 Denver Ave
Loveland, CO 80537 (970) 682-8342 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I hired this company to do a major landscape project at my residence. Their design involved the planting of numerous plants and trees. The first time they planted trees that were not for our climate and they all died. The came back less than 4 months ago to replace them and now one of the replacement trees died less than 2 months after install. They also broke one of the lines during install. I contacted the owner (***** ****) and he said that he would send one of his guys over to take care of it....after waiting several weeks to here from him I contacted him again. Now he has decided that he does not want to stand behind his work.
Desired Settlement: I will take a refund or exact replacement
In Response To the current complaint:
The reason that the plant died is that his employee broke the irrigation line and did not repair it correctly...It is STILL not working. ***** was supposed to stop by and check on it and never showed up as promised. The damage is due to the recklessness of his employee. This was all done within our warranty period. He broke the line in the warranty period, therefore he should repair it under warranty and replace the tree that died do to this carelessness. In addition, if he so refuses to do so I will have no other recourse but to have it repaired and sue in small claims court for recovery of the damages, legal fees, etc...
from: **** ***** <**********************>
Earthtech Landscapes Co has made every attempt to satisfy this customer. This complaint is false. This customer has done everything in his power to defame the business and its reputation. If Mr W is sincere about being paid the requested sum of $200 our attorney will send a settlement agreement by the end of next week.
Better Business Bureau: