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BBB Accredited Business since

Cloud 9 Kitchen Design LLC

Phone: (970) 691-6899 Fax: (970) 282-1784 902 W Drake Rd Unit 7, Fort Collins, CO 80526

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cloud 9 Kitchen Design LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Cloud 9 Kitchen Design LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 03, 2011 Business started: 04/01/2010 in CO Business started locally: 04/01/2010 Business incorporated 04/22/2010 in CO
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ray Rowden, President
Contact Information
Principal: Mr. Ray Rowden, President
Business Category

Kitchen and Bath Designers Home Improvements Bathroom Remodeling Cabinet Equipment & Supplies Baths - Equipment & Supplies Cabinet Stores Counter Top Suppliers Cabinet Hardware Stores Home Kitchen Cabinetry Equipment Suppliers Baths Kitchen and Bath Remodelers Kitchen Remodeling

Alternate Business Names
Cloud Nine Kitchen Design LLC
Products & Services

kitchen deesign, kitchen remodeling, bath remodeling, cabinets

Additional Locations

  • 902 W Drake Rd Unit 7

    Fort Collins, CO 80526 (970) 691-6899


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/5/2016 Delivery Issues | Read Complaint Details

Additional Notes

Complaint: In June 2015 we paid for kitchen cabinets. Upon delivery, four of the cabinet doors were the wrong size and the spacer for the dishwasher was completely wrong finish. Ray has never returned our calls, but when caught has assured us that our order will be completed correctly. 13 months later, we have not received the proper parts. We would like to be able to finish our kitchen, but are afraid if we went to a different manufacturer the finish would not match. The ideal solution would be for the items to be delivered as promised and paid for.

Desired Settlement: We would like to have the correct items which were ordered and paid for delivered.

Business Response: Resolution in progress. I have been in touch with *** and the Panel has been delivered and correct door sizes are on order. 

Consumer Response: Better Business Bureau:

I have reviewed the response made by the business, and find that this resolution is satisfactory to me provided that the missing doors are in fact DELIVERED WITHIN A REASONABLE TIME.


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Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Cloud 9 Kitchen Design LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)