Business ProfileforGorsuch Ltd.

Gorsuch has incredibly poor customer service, with no resolution of my issues despite 4 separate calls. ***** (manager?) was unbelievably rude and condescending. I am absolutely appalled. That they would let someone like that. Be a representative of their company. I ordered three items and only received one of the three (with the remaining remainder value being for $479). They told me that it showed that all three items shipped together on their end, but failed to open up an investigation with *** despite telling me they did so three times. They refused to help me because I did not have the original cardboard shipping box and questioned my integrity. When I re-ordered the missing items, pending their investigation, no discount was offered. After spending several thousand dollars at Gorsuch, Im very disappointed that this is how they treat their customers. On an order prior to this, they had someone elses profile linked to mine and showed that I had shipped ornaments to a ******* address that was not linked with my account. This is very disappointing for such a high-end boutique that they do not value their loyal customers, particularly when I was affected by missing items and it was not my fault.