This business is not BBB accredited.
Phone: (720) 469-5219 734 Rider Ridge Dr, Longmont, CO 80504 ! There is an alert on Energy Retrofit Specialists LLC !
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mike Rodriguez, Owner/Operator Mr. John Costigan Mr. Mike Major
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THIS LOCATION IS NOT BBB ACCREDITED
734 Rider Ridge Dr
Longmont, CO 80504 (720) 469-5219 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: A request for quote was made between several companies which were approved contractors in the Fort Collins Energy Audit program. Award was made based among preferred vendors on price. Once job was awarded and work begun, contractor noticed he had mismeasured and would need to increase price. As other items would not be done, net cost would not change, due to mistake. Finally when job complete he discovered had also misquoted the amount of insulation needed and increased the cost. While I paid and attributed to human error, quote placed him at unfair advantage with regards to competition. I have received rebate from Fort Collins due to improvements but Xcel stated he did not meet criteria. I brought this to ****'s attention and he said he would investigate. It has now been over 2 months and he is not returning texts or calls. Despite warning I would provide a negative review he did not return my call.
Desired Settlement: 1. Phone call2 .Refund from Xcel energy 3. Review with heat sensor to check for temperature gradients in house.
I have spoken with this clinet and cleared up all outstanding issues and will be in contact with this client to ensure that rebates have been fullfiled and I apologized several times to the client for the lack of communication and insured him that I would be sure to include him on all further information regarding the rebates. As for the unfair bid claim i am sorry to hear the customer had any issues with how the estimate disputes were handeled as he did not express any concerns when the job was being performed. based on the test in and test out numbers acheived during this retrofit I feel as though we out performed what we anticipated and because changes were made by the homeowner as to what work on the estimate would be completed. As with any job these changes were unforscen and one of them was human error in which I did miss measure the size of his attic. Even with the changes that were made to the bid I was able to keep the numbers the same as they were befor the changes and actually slightly less. The way i was able to do this is by only charging the client for the extra materials and not the labor to install them. My goal is to please any and all of my customers at any cost and I will do what ever it takes to make sure that this client is well taken care of.
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