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BBB Accredited Business since

Right at Home

Phone: (970) 494-1111 Fax: (970) 226-4790 2850 McClelland Dr Ste 1900, Fort Collins, CO 80525 http://www.rightathome.net/northern-colorado/


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Right at Home is a licensed in-home care and assistance agency providing services to seniors and disabled adults. Services can be provided in a home, an independent senior community, an asst. living center, a skilled nursing facility or a hospital.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Right at Home meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Right at Home include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Right at Home
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 08, 2008 Business started: 11/01/2006 in CO Business under new ownership as of: 04/28/2013 Business incorporated 03/01/2013 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Public Health and Environment
4300 Cherry Creek South Dr, Denver CO 80246
http://www.cdphe.state.co.us/
Phone Number: (303) 692-2000

Type of Entity

Corporation

Business Management
Ms. Patti Walter, Agency Manager/Owner
Contact Information
Principal: Ms. Patti Walter, Agency Manager/Owner
Business Category

In-home Care Services Senior Service Specialists Senior Home Care Senior Care Information and Resources Meal Preparation Services House Cleaners Senior Service Organizations Personal Shoppers Personal Services Personal Organizer

Refund and Exchange Policy
A refundable deposit is collected up front to secure the start of service. Upon the completion of services, this deposit will be returned to the customer minus any outstanding bills. All other services are billed to the client following services being rendered.
Service Area
Northern Colorado
Alternate Business Names
Walter/McCann Inc
Products & Services

Our services include 2 types of care: (1) Personal care includes bathing, grooming, hygiene management, and walking assistance. (2) Homemaker care includes light housekeeping, transportation, meal preparation, laundry and other assistance.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.