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Murphy's River Lodge

Additional Locations

Phone: (970) 480-5081 View Additional Phone Numbers 481 W Elkhorn Ave, Estes Park, CO 80517 View Additional Email Addresses View Additional Web Addresses

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This lodge provides cable TV, fireplaces, indoor heated pool, jacuzzi The entire lodge and all units were newly remodeled in 2011, charcoal grills and gas grill available, 2 blocks to downtown, 20 of 37 are riverfront rooms.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Murphy's River Lodge include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Murphy's River Lodge
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 30, 2011 Business started: 07/20/2010 in CO Business started locally: 07/20/2010 Business incorporated 05/06/2013 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity

Sole Proprietorship

Business Management
Mr. Pat Murphy, Owner Mr. Patrick Murphy, Owner
Contact Information
Principal: Mr. Pat Murphy, Owner
Principal: Mr. Patrick Murphy, Owner
Business Category


Method(s) of Payment
We accept Cash, Visa, MasterCard, American Express and Discover. No personal checks will be accepted.
Refund and Exchange Policy
Murphy's River Lodge Policies: Cancellation Policy: If you cancel 7 or more days prior to your arrival, there is a $20.00 cancellation fee-PER ROOM- If you cancel less than 7 days prior to your arrival, you forfeit your deposit. Deposit Policy: We require a deposit of the first night's room charges. This amount will be charged on your credit card at the time of reservation. The balance of your reservation total will be due in full upon arrival. We accept Cash, Visa and MasterCard ONLY. No personal checks will be accepted. Room keys will be issued at time of check-in. Your credit card will be charged $25.00 for each key not returned upon checkout. No Show Policy: Guest is responsible for all day(s) reserved and the credit card used for the deposit will be charged accordingly. NO REFUNDS on early departures. Minimum night stays may be required at some times, please call for details. Check In time is 4:00 p.m. Check Out time is by 11:00 a.m. Guests checking out after 11:00 a.m. without management approval will be charged another full days room rate plus tax. Check in time is from 4:00 to 8:00 p.m. If you will be arriving later than 8:00 p.m. please call our office for late arrival instructions! We have 8 Pet Friendly units. They are available only upon request. Guest must make request for a Pet Friendly unit at time of booking. Pet friendly rooms available for additional fee per pet. ALL pets required to be in a crate when left unattended. NO PETS will be allowed in non-pet friendly units. Guest's credit card will be charged a $250.00 cleaning fee if they have a pet in a non-pet friendly unit. NO SMOKING of any substance "including medical marijuana" is permitted inside any unit or other building on our property. Guest's credit card will be charged a $250.00 cleaning/sanitizing fee if their unit has been smoked in. Units with a fireplace are only allowed to burn Dura-flame logs. Logs are available for purchase in the office for $5.00 each. If natural wood is burned in any fireplace, fees may be charged upon check out. Gift Certificates, Vouchers or Discount Coupons must be presented at time of check in. Daily housekeeping must be requested by hanging the "Maid Service Please" card on the outside door knob. If card is not placed by 12:00 p.m., you will not receive housekeeping service. If you do not want daily housekeeping, please hang the "Do Not Disturb" card on the outside door knob. Revisions Policy: A $20 processing fee will apply to any date and/or room changes made after a reservation has been confirmed with a deposit. All our rooms have a capacity limit. Fee will apply after reaching capacity for that room type. Children under 12 are free (up to 2- children per reservation/room type) . Room Capacity: There is a $15.00 fee per person over allotted room capacity. Roll-always are available for a $10.00 fee.
Service Area
Estes Park, CO
Alternate Business Names
Murphy's Resort @ Estes Park
Products & Services

We offer complimentary continental breakfast each day, complimentary wireless internet access, new Sealy Pillow Top Plush mattresses, as well as refrigerators, microwaves, flat screen TV's and DVD players in every room.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.