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BBB Accredited Business sinceAdditional Locations
Phone: (970) 586-3475 Fax: (970) 203-0077 710 Moraine Ave, Estes Park, CO 80517
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A BBB Accredited Business since
BBB has determined that Brynwood on the River meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brynwood on the River include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMs. Cindy Oliver, Owner Ms. Lucy McFate, Manager Mr. Gary Oliver, Owner Ms. Cama Patterson, Office Manager
Hotels Motels Vacation Rentals Travel Agencies & Bureaus
710 Moraine Ave
Estes Park, CO 80517 Directions
PO Box 1929
Estes Park, CO 80517 (800) 279-4488
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unit represented on website did not contain furniture as represented by pictures. unit had broken refrigerator shelf, thermostat, and shower ***** fell off. bed bugs or another biting insect was present in the unit and bit me each night. the owner lied in a review on travelocity and quoted me with comments I did not make.
Desired Settlement: When contacted with pictures and a request for a refund of service the owner denies request . the owner stated that we should have left the day after I was bit. I couldn't believe i had actually been bit and stayed the next night. bites occurred on this next night as well. we bagged all belongings and left the next day. i no longer care about the money. i believe this owner should have a complaint against her property for her lies and lack of action
It is always disheartening when someone doesn't enjoy their stay with us. I emailed a copy of the bill to the guest and results from *** *******, Wild Life Biologist B.S. who is the best technician according to ******** that they have. He came immediately when we called him to verify we didn't have a "bug" problem. He stated on the paperwork that "he inspected interior at all nesting sites, voids, cracks and or crevices to identify pest activity. No evidence of bedbug activity." He told our manager that he couldn't see any signs of bug activity. We record everything under someone's reservation good, bad or anything because there are 3 of us that work in the office. We note anniversaries, birthdays, kids names, death of a spouse, if they like it or have a problem...we have done this for 35 years so that we can know details of a guest's stay. She told our manager and our housekeeper that she had sensitive skin and it could be an allergy. Our manager said, "Maybe it was the hot tub", then she said (reading off her info under her reservation)... "That, or maybe the soap or lotions". We offered to even change her sheets and wash them in *****...she brushed it off saying it wasn't necessary, that her husband had not had an issue.