This business is not BBB accredited.Additional Locations
Phone: (970) 586-3475 Fax: (970) 203-0077 View Additional Phone Numbers 710 Moraine Ave, Estes Park, CO 80517 ! There is an alert on Brynwood on the River (Former Owner) !
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This business is not BBB accredited.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Hotels Motels Vacation Rentals Travel Agencies & Bureaus
THIS LOCATION IS NOT BBB ACCREDITED
710 Moraine Ave
Estes Park, CO 80517 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 1929
Estes Park, CO 80517 (800) 279-4488
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Additional Phone Numbers
- (800) 279-4488(Phone)
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Unit represented on website did not contain furniture as represented by pictures. unit had broken refrigerator shelf, thermostat, and shower ***** fell off. bed bugs or another biting insect was present in the unit and bit me each night. the owner lied in a review on travelocity and quoted me with comments I did not make.
Desired Settlement: When contacted with pictures and a request for a refund of service the owner denies request . the owner stated that we should have left the day after I was bit. I couldn't believe i had actually been bit and stayed the next night. bites occurred on this next night as well. we bagged all belongings and left the next day. i no longer care about the money. i believe this owner should have a complaint against her property for her lies and lack of action
It is always disheartening when someone doesn't enjoy their stay with us. I emailed a copy of the bill to the guest and results from *** *******, Wild Life Biologist B.S. who is the best technician according to ******** that they have. He came immediately when we called him to verify we didn't have a "bug" problem. He stated on the paperwork that "he inspected interior at all nesting sites, voids, cracks and or crevices to identify pest activity. No evidence of bedbug activity." He told our manager that he couldn't see any signs of bug activity. We record everything under someone's reservation good, bad or anything because there are 3 of us that work in the office. We note anniversaries, birthdays, kids names, death of a spouse, if they like it or have a problem...we have done this for 35 years so that we can know details of a guest's stay. She told our manager and our housekeeper that she had sensitive skin and it could be an allergy. Our manager said, "Maybe it was the hot tub", then she said (reading off her info under her reservation)... "That, or maybe the soap or lotions". We offered to even change her sheets and wash them in *****...she brushed it off saying it wasn't necessary, that her husband had not had an issue.