BBB Business Review
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Phone: (855) 215-9998 15800 E 121st Ave Unit I1, Brighton, CO 80603
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TeKnowNOW & SWTelston.com provide cloud subscription services, small business & home business technical solutions, and retail products nationwide via an ecommerce site.
This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for SWTelston.com include:
- Length of time business has been operating
Factors that raised the rating for SWTelston.com include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. James Cox, Owner
Home Electronics Computer Business Services Web Design
Refund and Exchange PolicyDAMAGES TEKNOWNOW & SWTELSTON.COM's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions: 1. Note any damages on the receipt. 2. Refuse the shipment (if possible) so that it is returned to TEKNOWNOW & SWTELSTON.COM for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact TEKNOWNOW & SWTELSTON.COM for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received. DISCREPANCIES Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies. RETURNS TEKNOWNOW & SWTELSTON.COM accepts returns. You must have a Return Authorization (RA) number before returning any merchandise to TEKNOWNOW & SWTELSTON.COM. Request an RA number by calling us directly for your RA number at 1-855-215-9998. Be sure to note our return policies to avoid additional charges. RA REQUEST Before returning a shipment to TEKNOWNOW & SWTELSTON.COM, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by emailing us at email@example.com or call us directly at 1-855-215-9998. Have the following information ready: * Account Number * Company Name if relevant * Invoice Number * Model Number * Serial Number * Outline of the problem For your convenience, you may fax the information to us, at 720-263-4545. POLICIES * DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge. * Defective product must be in original factory carton with all original packing materials * The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. * Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused. * Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. * TEKNOWNOW & SWTELSTON.COM credits based on purchase price or current price, whichever is lowest. ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
Alternate Business NamesTeKnowNOW
Products & Services
Cloud Subscription Services Technical Services Retailer of electronics, home, office, and outdoor supplies.