BBB Business Review

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This business is not BBB accredited.

Phone: (855) 215-9998 15800 E 121st Ave Unit I1, Brighton, CO 80603

BBB Business Reviews may not be reproduced for sales or promotional purposes.


TeKnowNOW & provide cloud subscription services, small business & home business technical solutions, and retail products nationwide via an ecommerce site.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • BBB does not have sufficient information to issue a rating on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 16, 2013 Business started: 11/20/2012 Business started locally: 11/20/2012
Type of Entity

Sole Proprietorship

Business Management
Mr. James Cox, Owner
Contact Information
Principal: Mr. James Cox, Owner
Business Category

Home Electronics Computer Business Services Web Design

Refund and Exchange Policy
DAMAGES TEKNOWNOW & SWTELSTON.COM's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions: 1. Note any damages on the receipt. 2. Refuse the shipment (if possible) so that it is returned to TEKNOWNOW & SWTELSTON.COM for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. If damaged item is accepted via UPS/Fed Ex Ground, contact TEKNOWNOW & SWTELSTON.COM for freight claim; if via truck/LTL, the receiver is responsible to place the claim with the carrier within 10 calendar days of receipt. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received. DISCREPANCIES Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies. RETURNS TEKNOWNOW & SWTELSTON.COM accepts returns. You must have a Return Authorization (RA) number before returning any merchandise to TEKNOWNOW & SWTELSTON.COM. Request an RA number by calling us directly for your RA number at 1-855-215-9998. Be sure to note our return policies to avoid additional charges. RA REQUEST Before returning a shipment to TEKNOWNOW & SWTELSTON.COM, obtain a RETURN AUTHORIZATION (RA) number. Request an RA number by emailing us at or call us directly at 1-855-215-9998. Have the following information ready: * Account Number * Company Name if relevant * Invoice Number * Model Number * Serial Number * Outline of the problem For your convenience, you may fax the information to us, at 720-263-4545. POLICIES * DOA/defective products are returned for REPLACEMENT ONLY with the same product/model. Deviations from this policy may result in a 20% Returns Processing Service Charge. * Defective product must be in original factory carton with all original packing materials * The Return Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON. * Returns must be shipped freight prepaid. Products received without an RA number, freight collect, not approved for return, or in any way not meeting the above criteria, will be refused. * Return Authorization numbers are good for fourteen (14) days only. Any products returned after the expiration date will be refused. * TEKNOWNOW & SWTELSTON.COM credits based on purchase price or current price, whichever is lowest. ANY DEVIATION FROM RETURN POLICIES WILL RESULT IN THE PRODUCT BEING RETURNED TO YOU WITH NO CREDIT ISSUED.
Alternate Business Names
Products & Services

Cloud Subscription Services Technical Services Retailer of electronics, home, office, and outdoor supplies.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.