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BBB Accredited Business since
U S Boiler & Plumbing Company
Phone: (970) 876-1940 Fax: (970) 876-0390 4664 County Road 311, New Castle, CO 81647
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A BBB Accredited Business since
BBB has determined that U S Boiler & Plumbing Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for U S Boiler & Plumbing Company include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Colorado Plumbing Board
1560 Broadway Ste 1500, Denver CO 80202
Phone Number: (303) 894-2300
Type of Entity
Business ManagementMr. Richard Shaffer, President/Owner Ms. Lolita Shaffer, Office Manager/Owner
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
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BBB Complaint Process
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BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: This company charged me four times the amount that a contractor I've been using from ****** has charged me in the couple years. Regretfully, I didn't ask for an estimate prior to this service, if I had I would not have used this company. When I called the company and spoke with ****** ******* she was extremly rude, unprofessional & not helpful. I asked to speak with either ***** ********, the service represenative or **** the owner. I have never heard from either of these people. What recourse does a single working mother have with this kind of billing & customer service? I would like to say that both **** & ***** were professional in my dealings with them up front but I've had no conversations with them since their dates of service 8/18 & 8/20 2013. I did receive a terse message from ****** saying essentially "the bill was the bill". I never heard from the owner.
Desired Settlement: I would like the bill to be lowered to what I paid less than a year ago from my service represenative in *******. Which was $100.00
Business Response: We have yet to communicate with the ****** Service Provider. We arrived as requested on a Sunday promptly as requested. We performed the required and requested service as directed. We informed the customer of our charges as we do for each and every call, unless they have history with us. The customer has not now nor ever denied that the work was completed in a timely and professional manner. This is our first and only complaint filed with the BBB. Our charges are good and we encourage our customers to shop us. If the customer can provide in writing a statement or estimate from any company that would perform as we did on a Sunday and then return again on Monday to perform the same service we performed for less we will match it. The company needs to be legitimate, licensed, insured and hold the necessary licenses to conduct business in the State of Colorado. We will check the credentials of all submitted estimates sources. Thank you ****
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved