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BBB Accredited Business since

Fort Collins Heating & Air Conditioning Inc

Phone: (970) 484-4552 Fax: (970) 484-8354 208 Commerce Dr Ste 4, Fort Collins, CO 80524 View Additional Email Addresses

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Residential and light commercial installation and service

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Fort Collins Heating & Air Conditioning Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

59 Customer Reviews on Fort Collins Heating & Air Conditioning Inc
Customer Experience Total Customer Reviews
Positive Experience 59
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 59

Additional Information

BBB file opened: September 05, 2001 Business started: 01/01/1934 in CO Business started locally: 01/01/1934 Business incorporated 05/01/1996 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity


Business Management
Mr. Glenn Frank, President
Contact Information
Principal: Mr. Glenn Frank, President
Business Category

Heating Air Conditioning Geo Thermal Heating and Cooling Companies Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Furnace Sales and Repair Services Air Conditioning Contractors & Systems Heating Contractors

Products & Services

Fort Collins Heating & Air Conditioning Inc sells the following brand(s): Armstrong, Bryant, Lennox, Mitsubishi

Fort Collins Heating & Air Conditioning Inc offers the following product(s): Honeywell

Method(s) of Payment
Cash, check, MC, Visa, Discover, American Express, & financing
Refund and Exchange Policy
1 year "Test Drive" on new installed equipment backed with a 100% money back guarantee.
Industry Tips
HVAC Contractors : Hot & Cold Tips

Customer Review Rating plus BBB Rating Summary

Fort Collins Heating & Air Conditioning Inc has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 208 Commerce Dr Ste 4

    Fort Collins, CO 80524 (970) 484-4552


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/23/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Fort Collins Heating & Air installed a new boiler and indirect water heater at my residence in December of 2014. The system functioned very well throughout the winter. At this point, I have no issues with the product. On March 16, 2015, a ******* County official came to my residence to inspect the work and close out the work permit. At that time, I was informed that the permit could not be closed because Fort Collins Heating and Air had failed to leave behind the necessary manuals and documentation related to the installation. Since then, I have made numerous attempts to work with the company to resolve the issue. Finally, I was able to make an appointment for the afternoon of June 4, 2015, and I was assured that I would receive all of the necessary installation materials at that time. Unfortunately, I received a call from the company that afternoon notifying me that they needed to cancel the appointment because they could not find the aforementioned materials, and they would call to reschedule once the materials were located.

Desired Settlement: Deliver the materials necessary to close out the permit with ******* County.

Business Response: ***** is justified in his complaint.  The individual he is complaining about failed to follow through with the final details of this project and has caused the customer grief.  This is a legitimate complaint and we have emailed, and phoned ***** to resolve this issue. 

Glenn F****
Fort Collins Heating and Air Conditioning, Inc.

Consumer Response: Hello,
I apologize for not responding to the previous email.  Fort Collins Heating and Air responded in a very timely and professional manner to the issue that I laid out in my complaint to the BBB. The issue has been resolved to my satisfaction.
Thanks very much for your help!
Sincerely - *****
***** ********* ****** *** ********* ********* ******** ***** ********** *** ******** **** ******* ** ******** **** ******** ** ***** ******* ***** ******** **** ***** ********  

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

59 Customer Reviews on Fort Collins Heating & Air Conditioning Inc
Neutral Experience (0 reviews)
Negative Experience (0 reviews)
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