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BBB Accredited Business since
Canyon Mechanical Inc
Phone: (970) 532-0755 Fax: (970) 532-4487 2128 1st St, Berthoud, CO 80513
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A BBB Accredited Business since
BBB has determined that Canyon Mechanical Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Canyon Mechanical Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Business ManagementMs. Nancy Whitfield, Secretary Mr. Dennis Whitfield, President
Heating Air Conditioning Sheet Metal Companies Water Heaters - Dealers Air Conditioning Contractors & Systems Heating Contractors Water Heater Repair Stores
Industry TipsHVAC Contractors : Hot & Cold Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2128 1st St
Berthoud, CO 80513 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: We called for an estimate on fixing our A/C at the house. The technician came out and gave an estimate-and a bill for $100. This charge was NOT disclosed up front, and we would not have had them out if we would have known. When ***, the technician was contacted regarding this charge, he became belligerent and insulting to us, and told us to never call them for service again. Remember, this is a surprise charge to us. The owner called shortly after, and was unwilling to remove the charge we never agreed to because it was "industry standard" and we should have known! Really-how often does someone hire HVAC? And there are ads all over for "free estimates". We have no way of anticipating a charge that was not disclosed up front. When we refused to pay, the owner said he will wait 30 days then turn us into collections! For a charge we never knew about or agreed to!
Desired Settlement: Not paying the $100 charge that was NOT disclosed and was a surprise charge after the fact.