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A BBB Accredited Business since
BBB has determined that Air Solutions Heating and AC, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Dusty Rhoades, President
Heating Air Conditioning Sheet Metal Companies Thermostats Boiler Dealers Humidifier Suppliers Air Conditioning Contractors & Systems Boiler Repair Cleaning Companies Heating Contractors
Products & Services
Air Solutions Heating and AC, LLC sells the following brand(s): Trane, Armstrong and Frigidaire
Industry TipsHVAC Contractors : Hot & Cold Tips
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
2002 1st Ave
Greeley, CO 80631 (970) 356-7072 Directions
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Additional Phone Numbers
- (970) 686-7072(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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|1/19/2016||Problems with Product/Service | Complaint Details Unavailable|
Problems with Product/Service
Read Complaint Details
Complaint: I agreed to have a new gas heater installed in my kennel when we asked for the estimate we specified the kennel must be kept between 50-80 degrees f. In order for my puppies to survive on the floor it must be above 50 degrees on the floor. I had three dead puppies because the heater can't maintain an appropriate temperature range. The thermostat was placed at about 5 feet high. So even if I set the thermostat at 90 the temp on the floor was only 40-45. The puppies that were lost were $1000.00 each AKC golden retrievers. They are my babies and this has been tremendously emotional and an extreme financial hardship. I have not paid because I am not satisfied. I believe the unit that was installed is inadequate and the thermostat needs to be down low in order to maintain an ambient temperature on the floor for the puppies. I have received threats from ****** for nonpayment. I refuse to pay anything until the kennel maintains the above specified temperatures for a full week night and day. I feel betrayed and lost $3000.00 because the heater is inadequate. The bill is $1800 which sounded fair for a heater to maintain the acceptable temperature range. I had the puppies in my bathroom for a month because the heater is inadequate. Which is a major inconvenience. Especially since I notified air serv within three days of install that the temperature was not in an acceptable range. They had a full month to replace the unit and move the thermostat down low. I do not want anyone from air serv on my property or in my kennel without me being there. Someone was in my kennel without my permission, they moved the thermostat to the unit (even higher than originally) I am not happy with someone accessing my kennel without permission and or my presence. I do not appreciate the threats or unprofessional demeanor of ******. I will pay once the work has been completed to my specifications.
Desired Settlement: I need a heater for the original amount proposed by *****. A heater that maintains a minimum of 50 degrees on the floor. This is a state requirement for my breeders license, And in order for the puppies to survive. Preferably 65-75 degrees f on the floor so the pups are not cold.
. Here’s how I see it we did the job on 12/02/2013 didn’t hear a
Business Response: I'm very sad About the puppies that where lost, I happen to love animals. I did call *****'s cell and left a message I'm not sure why you didn't get it. If you will let us come out we would be more than happy to fix any problems. that being said we will need to be paid for work done. I hope we can make you happy and have the puppies safe. All you need do is call and a tech and myself will be out to look it over and fix any problems.
Customer Reviews Summary