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BBB Accredited Business since

Air Masters Heating & Air Conditioning

Additional Locations

Phone: (970) 532-7618 Fax: (970) 532-2006 View Additional Phone Numbers 940 W 7th St, Loveland, CO 80537

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Air Masters Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Air Masters Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Air Masters Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: July 27, 1999 Business started: 11/01/1996 Business started locally: 11/01/1996 Business incorporated 10/02/2002 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Kurt Schwader, Owner Ms. Holly Allen, Office Mgr Ms. Becki Schwader, Owner
Contact Information
Customer Contact: Ms. Holly Allen, Office Mgr
Principal: Mr. Kurt Schwader, Owner
Business Category

Heating Air Conditioning Geo Thermal Heating and Cooling Companies Air conditioning & Heating Contractors - Residential Sheet Metal Companies Water Heaters - Dealers Air Conditioning Repair Air Conditioning Systems - Cleaning Heater Cleaning Repair Services Air Purifying & Cleaning Systems & Equipment Boiler Dealers Heating Equipment Suppliers Humidifier Suppliers Furnace Sales and Repair Services Air Conditioning Contractors & Systems Boiler Repair Cleaning Companies Heat Pumps Heating Contractors Heating & Cooling Demolition Lead Burning Water Heater Repair Stores

Service Area
Northern Colorado, Eastern Colorado, Southern Wyoming including Loveland, Fort Collins, Timnath, Wellington, Severance, Carr, Nunn, Eaton, Ault, Greeley, Evans, LaSalle, Gilcrest, Gill, Cheyenne, Laramie, Sterling, Fort Morgan, Longmont, Firestone, Frederick, Milliken, Johnstown, Estes Park, Berthoud
Alternate Business Names
Air Masters II LLC
Products & Services

Trane, Honeywell, Aprilaire

Industry Tips
HVAC Contractors : Hot & Cold Tips

Customer Review Rating plus BBB Rating Summary

Air Masters Heating & Air Conditioning has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 21990 E I-25 Access Rd

    Johnstown, CO 80534 (970) 227-4645 (970) 532-3710 (970) 532-7618

  • 940 W 7th St

    Loveland, CO 80537 (970) 443-1908


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Our AC went out 6/29, called everyday with no response from them. Today is day 5. We started calling them Sat 6/29 when the AC until went out. They told us it would be 3 weeks to get anyone out to see us. On 6/30 they told us a couple of things to try. On 7/1 they told us that they AC had to be off all day. On 7/2 and 7/3 they quit returning our calls. We feel or business is no longer valid since it's under warranty - they'd rather service the cash paying customers.

Desired Settlement: We want our 5k AC fixed that is only a year old. We bout top of the line and expect top of the line service.

Business Response: When we received the call from **** **** about his AC not working is was around 830pm...... Our service manager took the call and told him the office would call him in the morning to get arrangements made for him to go out. Over the next couple days, the office tried to get in contact with them and left messages to call to the office to schedule a time. We were finally able to schedule a service call for July 5th. Service manager could not find anything wrong with the system. Another call was placed by **** and another service call was scheduled for July 19th. Again nothing was found wrong with the system. We did apologize to Mr. **** for the delay in our appointments, this is our very busy time of year. We have gotten everything taken care of.

5/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: We paid for a Trane AC with the model number 4TTR5060 installed last June. Well, we got a 4TTR3060 (a cheaper model) instead. We specifically asked for a Trane Air Cconditioner model which was top rated for 2012 (4TTR5060) and paid $4,500 for it. The contractor installed a cheaper and less efficient model (4TTR3060) instead. We called the contractor repeatedly, and they said they would change to the correct model: so far we have not seen any action after waiting for a month.

Desired Settlement: The owner claimed that it would cost him $3,000 to replace the unit with the correct model. We can settle for $1,000 and keep the model installed. Otherwise, we want a brand new 4TTR5060 model installed before the end of May 2013.