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A-1 Heating and Air Conditioning Services, Inc

Phone: (970) 352-3500 Fax: (970) 353-3319 107 N 23rd Ave, Greeley, CO 80631 http://www.a1heat-air.com

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Description

Specializing in heating and air conditioning parts, service and installation.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that A-1 Heating and Air Conditioning Services, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for A-1 Heating and Air Conditioning Services, Inc include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on A-1 Heating and Air Conditioning Services, Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 01, 1983 Business started: 01/01/1970 in CO Business under new ownership as of: 05/22/2014 Business incorporated: 01/27/2014 in CO
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Occupational/Industry License Database Colorado
1560 Broadway Ste 1350, Denver CO 80202
http://www.colorado.gov/oed/industry-license/

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Slade Joines, Owner Mr. Darren Knoll, Owner Ms. Shanna L. White, Owner
Contact Information
Principal: Mr. Slade Joines, Owner
Principal: Mr. Darren Knoll, Owner
Business Category

Heating Air Conditioning Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Systems - Cleaning Air Conditioning Supplies & Parts Heating Equipment Suppliers Air Conditioning Contractors & Systems Heating Contractors

Products & Services

A-1 Heating and Air Conditioning Services, Inc sells the following brand(s): Heil heating and air conditioning equipment

Method(s) of Payment
Cash, checks and all major credit cards
Service Area
Greeley and surrounding Weld County areas.
Alternate Business Names
A-1 Heating and Air Conditioning Services, LLC Greeley Heating and Air Conditioning, Inc.

Additional Locations

  • 107 N 23rd Ave

    Greeley, CO 80631 (970) 352-3500

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

9/10/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We had A1 perform an inspection on our furnace when we bought the home. They certified the heat exchanger to be sound. A few months later (3 to 4) we had another company service the furnace an informed us (and showed us) three cracks in the heat exchange and appropriately shut down our system. We went back to A1 heating to allow them to recheck the system. They denied that there was any cracks on the heat exchange. After having the 2nd HVAC company show A1 where the cracks were, the tech for A1 acknowledged the cracks but called them "Surface Cracks"...With metal, a crack is a crack...The A1 tech then checked to see if the heat exchange was under warranty and informed us that it was not and that they would need to charge us between $1,500 and $2,000.00 to install a new one at our cost. Not trusting the fact that they have already missed the crack twice, we had a third HVAC company verify if the heat exchanger was truly out of warranty. The third company informed us that is was under warranty and that it would only cost us $294.00 to have the new heat exchange installed. (Interesting?) We proceeded to have HVAC company 3 install the new exchanger and we paid the $294.00. We respectfully asked A1 to cover the cost of the twice missed cracked heat exchanger. They claimed no liability on their end and denied that they ever felt it was cracked even through they gave us a quote of $1,500 to $2,000.00 to replace it. After informing them that I would have no choice but to file a complaint with BBB, they informed me that "THEY KNOW WHERE WE LIVE".

Desired Settlement: I Doubt that we will get an apology after the threat that was given to us but I do believe that they should pay for a twice missed cracked heat exchange. My family has been put at risk and $294.00 is a small price to pay to avoid further liability.

Business Response:

A-1 serviced and tuned up the furnace in this home prior to the current homeowner purchase. A visual inspection, light cleaning and a combustion vent motor was replaced. Nothing on this furnace was certified by A-1 and at no point was the customer put at risk or any danger. The customer asked for a price on a new heat exchanger and one was supplied to him by A-1. I apologize for any misunderstanding and feel the customer was taken advantage of by another company. I would be more than happy to settle and cut a check for $294 to the customer, A-1 does honest work and we look out for the best interest of our customers.

" The bitter taste of poor quality service lingers  
 far longer than the initial sweetness of a low price"

***** ** ******
A-1 Heating and Air Conditioning Services
107 N 23rd Ave
Greeley, Co 80631
***** ******** ******************

Consumer Response: Better Business Bureau:
The check can be mailed and made payable to **** ********* **** **** ******* ******** ** ******

I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

Regards,
**** ********