BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
This company offers full service flooring including hardwood floors, refinishes, carpet, tile and all custom flooring.
Request a Quote
A BBB Accredited Business since
BBB has determined that Schmidt Custom Floors Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Schmidt Custom Floors Inc include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Barry Schmidt, President
Hardwood Floors Hardwood Floor Maintenance Carpet Stores Carpet & Rug Dealers - Persian/Oriental Rugs Carpet & Rug Pads, Linings & Accessories Floor Materials Vinyl Flooring Suppliers Flooring Retailers Non-ceramic Tile Stores Carpet And Rug Distributors Marble & Granite Installation, Stonework Fabrication Carpet Layers Floor Laying, Refinishing and Resurfacing Companies Floor Coatings - Epoxy/Polyurethane Floors - Laminate Ceramic Tile Companies Remodelers
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: OAK FLOORING WAS INSTALLED AND THEY HAD TO SAND THE FLOOR THREE TIMES AND THE FINISH STILL ISN'T CORRECT ****** FLOORING STARTED THE NEW FLOOR IN JULY 2012 AND COMPLETED THE JOB AFTER THREE TIMES OF SANDING MY FLOOR AUGUST 17,2012 FOR $4,884.42 INVOICE #XXXXXX. You can sand a oak floor 5 to 6 times before the life of the floor is gone. So by sanding my floor three times they have taken half of my floor life. The first time they sanded my floor the wheel was out of round on the floor sander and the floor really looked bad. They came back the second time and sanded the floor and it was a poor job and they blame that on the sandpaper. The third time I told them this is the last time and if it is not correct I want some money and will be done with them. Well the third time it look better but still wasn't correct in appearance and I ask for three hundred dollars to have my house cleaned from them sanding my floor three times with all the sand dust. ****** the owner offer me one hundred dollars and at that point I said I'm done with them.I let they sanded the floor three times and it still isn't correct at this time I want $500.00 because of all the sanding they have taken 50% of my oak flooring and a bad appearance of the flooring.
Desired Settlement: $500.00 for cleaning the house after sanding the floor three times and taking half of my floor by sanding it so much. In the future I'll only be able to re sand the floor two to three time before I'm in the tongue and groove of the flooring after paying for a new oak floor!
Business Response: Business Response /* (1000, 5, 2013/02/15) */ As Mr. ****** stated we did have an issue with the sander. We do our best to maintain our equipment but things do break down at times. Throughout this process, we had good relations with Mr. ****** and did what we could to rectify the situation. We understand his concerns with the life of the floor and would be happy to put a micrometer on it to measure the exact thickness, however, Mr. ****** declined to go that route. Another company notified me that they had looked at the floor and that it was an acceptable job in their opinion. They did submit a bid to refinish it for Mr.****** albeit at a very high cost. At the beginning of the job we had given Mr. ****** a repeat customer discount of $140 and then at the end of the project $150 reimbursement for cleaning. In that case we would take care of an invoice for the cleaning but that was never provided so we settled on $150. At the time this was accepted by Mr. ******. In the course of the job some optional labor costs came up and Mr. ****** agreed to the additional labor for aesthetic purposes. Apparently, after 6 months has gone by they are now unacceptable. As soon as I was notified of the complaint I contacted Mr. ****** and after a few phone discussions it was apparent that he only wanted a settlement and did not want us to address his complaints. I offered to personally attend to his floor but that offer was declined. We agreed on this and a settlement check of $400 was issued on 2/13/13. Consumer Response /* (450, 12, 2013/03/04) */ From: ****** ****** Sent: Monday, March 04, 2013 10:21 AM To: *****@wynco.bbb.org Subject: CASE For some reason I can not login to finish and close my case. Case #XXXXXXXX Password ******. ****** flooring in Loveland,I met with ****** and everything was taking care of and I'm very happy how he took care of the problem. Let me know if you need any thing from me. Thanks, ****** R ******
BBB's Final Determination: Consumer accepted resolution offered by the business.